Customer Solutions Specialist: Order & Service Excellence

Adventure Ready Brands; Littleton (NH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

HSA/FSA

401(k) match

Paid parental leave

Life and short-term disability

PTO

Paid holidays

Weekends off

Job summary

Adventure Ready Brands is seeking a Customer Service Representative who focuses on solving problems, staying detail-oriented, and delivering fast, friendly service.

You’ll support customers through the order process—from entry to returns, credits, shipping, and issue resolution—collaborating with Sales, Logistics, and Quality to ensure a positive experience. Prior customer-service exposure and strong communication are preferred.

Qualifications

• Critical thinking to research issues, ask questions, and find solutions.
• Ability to prioritize multiple tasks in a fast-paced environment with accuracy.
• Strong communication and collaboration across teams.

Responsibilities

• Process and manage customer orders, returns, credits, and billing accurately.
• Respond to calls and emails, research questions, and drive resolution.
• Build customer relationships through proactive communication and solutions.
• Coordinate with Sales, Logistics, and Quality to ensure a positive experience.
• Maintain accurate customer accounts and system information per procedures.
• Support the Customer Service team and identify process improvements.

Skills

Critical Thinking & Problem Solving

Organization & Prioritization

Teamwork & Communication

Education

High School Diploma or Equivalent

Job description

Adventure Ready Brands is seeking a Customer Service Representative who focuses on solving problems, staying detail-oriented, and delivering fast, friendly service.

You’ll support customers through the order process—from entry to returns, credits, shipping, and issue resolution—collaborating with Sales, Logistics, and Quality to ensure a positive experience. Prior customer-service exposure and strong communication are preferred.