Customer Solutions Specialist

WizeHire, Inc; Watkins (MN); On-site; USD 42,000 - 65,000; Full time

Job summary

WizeHire, Inc is seeking a Customer Solutions Specialist to be the friendly, knowledgeable point of contact guiding customers through the ordering process. You will answer questions, coordinate orders, provide updates, resolve issues, and help ensure a smooth, positive customer experience.

You will engage with customers by phone, email, and in person as needed, building relationships and delivering confident, accurate solutions while supporting teams across the ordering lifecycle.

Qualifications

• Commitment to ongoing learning about products, systems, and processes to better serve customers with confident, accurate solutions.
• Enjoy solving problems, building relationships, and making it easy for customers to do business with us.

Responsibilities

• Be the friendly, knowledgeable point of contact that helps customers navigate every step of the ordering process.
• Work with customers by phone, email, and in person to answer questions, coordinate orders, provide updates, resolve issues, and help ensure a smooth and positive customer experience.

Skills

Problem solving

Customer service

Job description

Overview

As a Customer Solutions Specialist, you\'ll be the friendly, knowledgeable point of contact that helps customers successfully navigate every step of the ordering process. Working with customers by phone, email, and in person, you\'ll answer questions, coordinate orders, provide updates, resolve issues, and help ensure a smooth and positive customer experience.

Responsibilities

• Be the friendly, knowledgeable point of contact that helps customers navigate every step of the ordering process.
• Work with customers by phone, email, and in person to answer questions, coordinate orders, provide updates, resolve issues, and help ensure a smooth and positive customer experience.

Qualifications

• Commitment to ongoing learning about products, systems, and processes to better serve customers with confident, accurate solutions.
• Enjoy solving problems, building relationships, and making it easy for customers to do business with us.