Customer Service Specialist

PPC Flex; Kansas City (KS); On-site; USD 52,000 - 76,000; Full time

Job summary

PPC Flex in Kansas City, MO is seeking a Senior Customer Service Specialist to support our Sales team and key customers while mentoring the Customer Service group.

You will own orders from entry to delivery, drive process improvements in Salesforce, and collaborate across Scheduling, Supply Chain, Production, Quality, and Engineering to ensure on-time performance.

Qualifications

• Excellent customer-facing communication and listening skills.
• Action-oriented, diplomatic, and able to work with urgency.
• Positive, patient, and team-focused attitude.
• Strong problem-solver who thrives on challenges.
• Able to juggle multiple priorities in a fast-paced environment.

Responsibilities

• Own customer orders end-to-end with accuracy, pricing, lead times and on-time delivery.
• Review open orders and communicate changes proactively.
• Create shipping releases and manage expedited shipments as needed.
• Process returns, credits, samples and pricing requests quickly and accurately.
• Partner with Sales and cross-functional teams (Scheduling, Supply Chain, Production, Quality, Engineering).
• Maintain Salesforce CRM data and generate reports and training materials.
• Assist Sales with onboarding new customers and managing high-level accounts.

Skills

Customer communication

Problem solving

Team leadership

Handling urgency

Multitasking

Tools

Salesforce

Job description

Are you someone who thrives on solving problems, building strong customer relationships, and being the go‑to expert others rely on? Do you love working in a fast‑paced environment where no two days are the same? If so, we’d love to meet you!

We’re looking for an energetic, customer‑obsessed Senior Customer Service Specialist to support our Sales team and a portfolio of key customers—while also serving as a mentor and leader within our Customer Service team.

What You’ll Be Doing

As a Customer Service Specialist, you’ll play a critical role in delivering a best‑in‑class customer experience from order entry to final delivery.

Customer Experience & Order Management

• Own customer orders end‑to‑end, ensuring accuracy, pricing, lead times, and on‑time delivery
• Proactively review open orders and communicate changes before customers have to ask
• Create shipping releases and manage expedited shipments when needed
• Process returns, credits, samples, and pricing requests with speed and accuracy
• Partner closely with Sales and cross‑functional teams (Scheduling, Supply Chain, Production, Quality, Engineering, and more)

CRM & Process Excellence

• Maintain customer data and contacts in Salesforce CRM
• Capture customer insights, interactions, and trends to drive continuous improvement
• Escalate and resolve system, process, or order issues—seeing them through to closure
• Maintain strong product and process knowledge
• Lead customer meetings focused on open orders, inventory, and service performance
• Create custom reports, spreadsheets, SOPs, and training materials
• Assist Sales with onboarding new customers and managing high‑level accounts
• Lead or participate in special projects that improve customer service processes company‑wide

What We’re Looking For

• Exceptional customer‑facing communication and listening skills
• Action‑oriented, diplomatic, and comfortable working with urgency
• Positive, patient, and team‑focused attitude
• Strong problem‑solver who thrives on challenges
• Ability to juggle multiple priorities in a fast‑paced manufacturing environment