Customer Service Specialist — Digital & Order Support

RS; Fort Worth (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

RS Americas is seeking a Customer Service Representative to provide exceptional service, facilitate orders, and resolve issues while upholding a high standard of customer experience.

The role emphasizes helping customers navigate RS digital tools, delivering accurate quotes from system data, and supporting the sales teams to grow accounts. Strong communication and organizational skills are essential.

Qualifications

• High school diploma or GED required with 1–2 years related experience.
• Excellent customer service skills and a genuine desire to help customers.
• Strong written and verbal communication; ability to work cross-functionally.
• Highly organized with strong attention to detail and ability to multi-task.

Responsibilities

• Serve as a customer experience role model, delivering timely and accurate orders.
• Resolve customer issues and coordinate with other departments to fix root causes.
• Guide customers on navigating RS digital platforms and value-added services.
• Provide quote information based on system data and support sales leads when appropriate.

Skills

Customer service

Communication (verbal/written)

Cross-functional collaboration

Detail oriented

Organized / multi-tasking

Education

High school diploma or GED

College diploma (Desirable)

Job description

RS Americas is seeking a Customer Service Representative to provide exceptional service, facilitate orders, and resolve issues while upholding a high standard of customer experience.

The role emphasizes helping customers navigate RS digital tools, delivering accurate quotes from system data, and supporting the sales teams to grow accounts. Strong communication and organizational skills are essential.