Customer Solutions Specialist (Hybrid) — Profit Sharing

Parts Town; Fort Wayne (IN); Hybrid; USD 37.000 - 50.000; Vollzeit

Benefits dieser Stelle

Parts Town Pride

Quarterly profit-sharing bonus

Hybrid work schedule

Team member appreciation events

Volunteer opportunities

Monthly IT stipend

Casual dress code

On-demand pay

Health insurance

401k with match

Employee assistance programs

Paid time off

Paid holidays

Paid parental leave

Professional development opportunities

Zusammenfassung

Parts Town is looking for a Customer Solutions Specialist to join a high-energy team in a hybrid work environment. You will help with pricing, quotes, parts identification, and order tracking while delivering exceptional service with a focus on accuracy and prompt communication.

Ideal candidates have at least 1 year in customer service, strong computer skills, and a positive, team-oriented attitude. The role supports a schedule that includes both in-office and remote work with training provided.

Qualifikationen

• At least 1 year of experience in a face-to-face or over-the-phone customer service role.
• Strong organizational and multi-tasking skills.
• Excellent communication with a friendly, helpful demeanor.

Aufgaben

• Handle a high volume of inbound customer interactions each day (roughly 50–70 calls and steady emails).
• Process requests including order entry, status updates, pricing, availability, and returns.
• Collaborate with customers, manufacturers, and internal departments to meet needs.

Kenntnisse

Customer service

Communication

MS Office

English proficiency

Multitasking

Tools

MS Office

Jobbeschreibung

Parts Town is looking for a Customer Solutions Specialist to join a high-energy team in a hybrid work environment. You will help with pricing, quotes, parts identification, and order tracking while delivering exceptional service with a focus on accuracy and prompt communication.

Ideal candidates have at least 1 year in customer service, strong computer skills, and a positive, team-oriented attitude. The role supports a schedule that includes both in-office and remote work with training provided.