In-Store Customer Sales Specialist | Climate Solutions

Trane Technologies; Fort Wayne (IN); On-site; USD 51,936,000 - 104,966,000; Full time

Benefits offered by this job

Health Insurance

401K Match

Paid Time Off

Job summary

Trane Technologies in Fort Wayne, IN, is seeking a Customer Sales Associate to be the trusted advisor for customers visiting Trane Supply stores. You will resolve parts or equipment issues, deliver high-quality parts and solutions, and drive sales through up-sell opportunities while maintaining top-tier customer service.

You will manage orders, respond to inquiries, and stay current on Trane products and promotions to ensure a premier customer experience.

Qualifications

• High School Diploma or GED is required.
• Experience in a fast-paced, customer-focused environment with service focus.
• Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.

Responsibilities

• Provide support to customers and resolve problems to ensure satisfaction.
• Partner with customers to grow sales by identifying related products or add-on extensions.
• Process customer orders and respond to inquiries regarding Parts and Supply offerings, offering solutions for future sales.
• Stay current on Trane products, offerings, and promotions to provide a premier customer experience and drive sales.
• Interact with customers by phone and in person.
• Execute quote and order management processes with accuracy to expedite fulfillment.
• Assist with warehouse/inventory management as needed.
• Flexibility to work overtime/weekends, as required.

Skills

Inside sales

Customer service

Relationship building

Retail experience

Education

High School Diploma or GED

Job description

Trane Technologies in Fort Wayne, IN, is seeking a Customer Sales Associate to be the trusted advisor for customers visiting Trane Supply stores. You will resolve parts or equipment issues, deliver high-quality parts and solutions, and drive sales through up-sell opportunities while maintaining top-tier customer service.

You will manage orders, respond to inquiries, and stay current on Trane products and promotions to ensure a premier customer experience.