Customer Solutions Specialist

GC Services Limited Partnership d/b/a InteLogix; Copperas Cove (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Full-time, non-seasonal

Career Advancement

Job summary

GC Services Limited Partnership d/b/a InteLogix in Texas is hiring a full-time customer service representative to handle inbound and outbound calls related to account payments and to resolve questions on accounts.

You will document interactions, collaborate with other departments, and strive to exceed satisfaction metrics while following training and a schedule that includes weekends and holidays.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Ability to stay engaged on the phone throughout the entirety of your shift with minimal distractions.
• Typing assessment required.
• All job offers are contingent upon completion of drug screen and background checks.
• Excellent communication and customer service skills.

Responsibilities

• Serve as the primary contact for customers via phone.
• Make outbound financial collection calls in addition to incoming calls to persuade payments on past due accounts.
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions.
• Maintain a thorough understanding of products, services and policies to effectively assist customers.
• Accurately document customer interactions and transactions across all tools/platforms.
• Collaborate with other departments to resolve customer issues and elevate complex problems as necessary.
• Strive to exceed customer satisfaction goals and performance metrics.
• Continuously seek opportunities to improve the customer experience and streamline processes.
• Stay updated on product knowledge and industry trends to better assist customers.

Skills

Communication skills

Customer service

Typing

Problem solving

Education

High School Diploma or equivalent

Tools

CRM software

Job description

GC Services Limited Partnership d/b/a InteLogix in Texas is hiring a full-time customer service representative to handle inbound and outbound calls related to account payments and to resolve questions on accounts.

You will document interactions, collaborate with other departments, and strive to exceed satisfaction metrics while following training and a schedule that includes weekends and holidays.