Customer Solutions Manager II – US Residence Based

Bayer; Indianapolis (IN); On-site; USD 118,000 - 177,000; Full time

Benefits offered by this job

Health care

Vision

Dental

Retirement

PTO

Sick leave

Job summary

Bayer is seeking a result-oriented Operations Leader to oversee daily Order-to-Bill and Bill-to-Cash activities for the Hematology and Specialty Pharma portfolio in the US market. You will coordinate resources, optimize processes and ensure compliant service delivery while maintaining high customer satisfaction.

You will work with IT, Master Data, Regulatory, Finance and Commercial teams to drive process improvements and readiness for serialized, temperature-sensitive supply models.

Qualifications

• Currently deployed in a multi-disciplinary customer solutions role in the Bayer Pharma Division.
• MS in Business, Supply Chain, Healthcare, Information Systems, or related field with 5+ years of relevant experience; OR BA with equivalent experience.
• Experience in pharmaceutical/healthcare customer operations, supply chain, master data and systems integration.
• Experience in regulated pharma environments and with serialized, specialty, temperature-sensitive, partner-managed, 3PL-supported, or contract-controlled supply models is preferred.
• Strong knowledge of SAP/ERP, customer and product master data, EDI/API interfaces, serialization or traceability, inventory and partner operations.
• Ability to bridge business requirements and technical design across IT and business functions.
• Skilled in impact assessment, requirements gathering, dependency management, testing coordination, readiness reporting.
• Strong cross-functional coordination and stakeholder management across levels of seniority.

Responsibilities

• Oversee and execute daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash-collection support.
• Drive compliant process improvements, support launches and new business or supply models, and act as a SME for contracts, controls and audit inquiries.
• Collaborate with cross-functional partners on logistics and supply chain operations to develop tailored customer solutions.
• Coordinate NDC-12 impact assessments and readiness across master data, SAP and system interfaces, pricing and government programs.
• Align cross-functional requirements with interfacing functions such as IT, Master Data, Quality, Regulatory, Supply Chain, Finance and Legal.
• Lead the integrated cluster plans with risk, decisions, dependencies, readiness metrics and escalation paths.
• Maintain Bayer's readiness as industry discussions evolve about NDC-12 and related best practices.

Skills

Cross-functional

SAP/ERP

Regulatory knowledge

Project management

Education

Master's degree

Bachelor's degree

Tools

EDI/API interfaces

Serialization systems

Master data

Job description

Bayer is seeking a result-oriented Operations Leader to oversee daily Order-to-Bill and Bill-to-Cash activities for the Hematology and Specialty Pharma portfolio in the US market. You will coordinate resources, optimize processes and ensure compliant service delivery while maintaining high customer satisfaction.

You will work with IT, Master Data, Regulatory, Finance and Commercial teams to drive process improvements and readiness for serialized, temperature-sensitive supply models.