Customer Solutions Manager II — US Residence

Bayer

Aiken (TX)

In loco

USD 118.000 - 177.000

Tempo pieno

3 giorni fa

Candidati tra i primi

Aumenta le possibilità di ricevere una risposta da questo datore di lavoro

Il tuo curriculum e una lettera di presentazione personalizzati, che corrispondono esattamente a ciò che sta cercando.

Supera i filtri ATS

Descrizione del lavoro

Bayer is seeking an Operations leader to oversee daily Order-to-Bill and Bill-to-Cash processes in the US Hematology and Specialty Pharma portfolio, ensuring reliable supply and compliant service delivery. You will coordinate NDC-12 readiness across data, systems, and pricing streams, working with IT, Master Data, and cross-functional partners.

Responsibilities include driving process improvements, managing contracts and audits, and maintaining PMO-ready documentation while aligning with

Competenze

Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or related field with 5+ years of relevant experience; alternatively, a Bachelor’s degree with equivalent relevant experience.
Experience in pharmaceutical or healthcare customer operations, supply chain, master data and systems integration.
Experience in regulated pharmaceutical environments and with serialized, specialty, temperature-sensitive, partner‑managed, 3PL‑supported, or contract‑controlled supply models is preferred.
Strong knowledge of SAP/ERP, customer and product master data, EDI/API interfaces, serialization or traceability, inventory and partner operations.
Ability to bridge business requirements and technical design across IT and business functions, by transferring complex regulatory, data and system requirements into practical operational, testing and readiness actions.
Skilled in structured impact assessment, requirements gathering, dependency management, testing coordination, and readiness reporting.
Strong cross‑functional coordination, communication and stakeholder management skills across various levels of seniority.

Mansioni

Oversee and execute daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash-collection support.
Drive compliant process improvements, support launches and new business or supply models, and act as a subject-matter expert for contracts, operational controls and audit inquiries.
Collaborate with cross-functional partners on logistics and supply chain operations to develop tailored solutions for customers.
Coordinate NDC-12 impact assessments and readiness activities across master data, SAP and system interfaces, serialization, customer operations, pricing, contracting, government pricing and special programs.
Align cross-functional requirements and standards, dependencies and controls with interfacing functions, such as IT, Master Data, Quality, Regulatory, Supply Chain, Finance, Commercial, Market Access, Legal, Compliance and external partners.
Lead the integrated cluster plans and maintain project risks, decisions, dependencies, readiness metrics, documentation and escalation paths, providing transparent updates to PMO and leadership.
Maintain alignment with industry discussions regarding NDC-12 implementation, ensuring Bayer's readiness approach reflects evolving external expectations and best practices.