Customer Solutions Manager II, Pharma Ops & NDC-12

Bayer; Franklin (TN); Sur place; USD 118 000 - 177 000; Plein temps

Avantages offerts par ce poste

Health care

Vision care

Dental

Retirement plan

Paid time off

Sick leave

Résumé du poste

Bayer is seeking a senior operations professional to oversee daily Order-to-Bill and Bill-to-Cash activities across the Hematology and Specialty Pharma portfolio in the US market. You will coordinate resources, ensure compliant service delivery, and drive improvements through cross-functional collaboration with IT, master data, and commercial teams.

The role emphasizes readiness for NDC-12, overseeing master data, system interfaces, and government pricing programs, while maintaining high

Qualifications

• Master’s degree plus 5+ years in a relevant role in pharma/customer operations.
• Experience in regulated pharmaceutical environments and serialization.
• Strong knowledge of SAP/ERP and master data concepts.

Responsabilités

• Oversee Order-to-Bill and Bill-to-Cash activities and third-party ops escalations.
• Drive compliant process improvements and support launches.
• Collaborate with logistics and cross-functional partners to tailor customer solutions.
• Coordinate NDC-12 readiness across data, systems, pricing, and government programs.
• Align requirements with IT, Quality, Regulatory, Finance, and external partners.

Connaissances

SAP/ERP

EDI/API

Serialization/Traceability

Inventory/Partner ops

Cross-functional coordination

Formation

Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or related field

Bachelor’s degree with equivalent relevant experience

Description du poste

Bayer is seeking a senior operations professional to oversee daily Order-to-Bill and Bill-to-Cash activities across the Hematology and Specialty Pharma portfolio in the US market. You will coordinate resources, ensure compliant service delivery, and drive improvements through cross-functional collaboration with IT, master data, and commercial teams.

The role emphasizes readiness for NDC-12, overseeing master data, system interfaces, and government pricing programs, while maintaining high