US Pharma Customer Solutions Manager II

Bayer; Edina (MN); Sur place; USD 118 000 - 177 000; Plein temps

Avantages offerts par ce poste

Health insurance

Bonus potential

Résumé du poste

Bayer is seeking a results-driven operations leader to manage daily Order-to-Bill and Bill-to-Cash activities across the Hematology and Specialty Pharma portfolio in the US market. You will coordinate cross-functional teams, ensure compliant processes, and drive readiness for NDC-12 within master data, SAP, and pricing systems.

The role emphasizes collaboration with IT, Regulatory, Quality, and Commercial partners to achieve reliable service delivery and high customer satisfaction.

Qualifications

• Master’s degree in a relevant field with 5+ years of experience, or Bachelor’s with equivalent experience.
• Experience in pharmaceutical or healthcare customer operations, supply chain, master data and systems integration.
• Experience working in regulated pharmaceutical environments and with serialized, specialty, temperature-sensitive or 3PL‑supported models.

Responsabilités

• Oversee Order-to-Bill and Bill-to-Cash activities including account setup, customer service, order processing, billing and cash-collection support; oversee third-party ops at Accenture as escalation point.
• Drive compliant process improvements, support launches and new business or supply models; act as SME for contracts, controls and audits.
• Collaborate with cross-functional partners on logistics and supply chain ops to develop tailored solutions; build relationships with account managers, sales, finance and marketing.
• Coordinate NDC-12 impact assessments across master data, SAP and system interfaces, pricing and government programs.
• Align requirements and controls with IT, Master Data, Quality, Regulatory, Supply Chain and external partners.
• Lead integrated cluster plans; manage risks, decisions, dependencies, readiness metrics and escalation paths for PMO and leadership.
• Maintain alignment with industry discussions on NDC-12 readiness and Bayer’s evolving approach.

Connaissances

Cross-functional collaboration

SAP/ERP knowledge

Regulated pharma experience

Stakeholder management

Data readiness

Formation

Master’s degree in Business / Supply Chain / Healthcare

Bachelor’s degree with relevant experience

Outils

EDI interfaces

Serialization systems

Description du poste

Bayer is seeking a results-driven operations leader to manage daily Order-to-Bill and Bill-to-Cash activities across the Hematology and Specialty Pharma portfolio in the US market. You will coordinate cross-functional teams, ensure compliant processes, and drive readiness for NDC-12 within master data, SAP, and pricing systems.

The role emphasizes collaboration with IT, Regulatory, Quality, and Commercial partners to achieve reliable service delivery and high customer satisfaction.