Customer Solutions Development & Training Specialist

Husqvarna; Olathe (KS); Presencial; USD 60.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401(k) with match

Employee discount

Education assistance

Parental leave

Paid holidays

Vacation & sick time

Descripción de la vacante

Husqvarna Construction in Olathe, KS is seeking a Customer Solutions Resource & Training Specialist to build practical resources, support onboarding and coaching, and help employees confidently transition to a new ERP system.

You will create and maintain a knowledge base with SOPs and work instructions, train and coach the team, document processes across departments, and ensure ERP go-live success. Strong collaboration and experience in a call center environment are preferred.

Formación

• Bachelor’s degree or equivalent experience in a related field.
• 3+ years of customer solutions experience in a call center environment.
• 2+ years of training experience.

Responsabilidades

• Create and maintain a knowledge base with SOPs and work instructions.
• Partner with leaders to document shared processes and implement improvements.
• Support onboarding, nesting, mentoring, and retraining for team members.
• Coach new team members on processes and lines of business.
• Assess progress and provide clear feedback to leadership.
• Recommend training updates to improve quality and satisfaction.
• Deliver ERP training and provide ongoing ERP guidance after go-live.

Conocimientos

ERP systems knowledge

Microsoft Excel

Microsoft Word

CRM workflow

Call routing

Reporting

Written communication

Verbal communication

Educación

Bachelor’s degree or equivalent experience

Herramientas

CRM software

ERP platforms

Descripción del empleo

Last date to apply:We are continuously accepting applicationsCustomer Solutions Resource & Training SpecialistHelp the Customer Solutions team at Husqvarna Construction in Olathe, KS learn, grow, and deliver a better customer experience. You’ll build practical resources, support onboarding and coaching, and help employees confidently transition to a new ERP system.What We OfferCompetitive compensationBenefits, including medical, dental, and vision insurance at date of hireA 401(k) with matching and no vestingAn employee purchase discount on Husqvarna productsAn education assistance programPaid parental leaveEleven (11) paid holidaysPaid vacation and sick timeWhat You’ll DoBuild Resources & Improve Processes (50%)Create and maintain an easy-to-use Customer Solutions knowledge base, including SOPs and work instructions.Partner with leaders across departments to document shared processes.Identify and help implement process and platform improvements.Train, Coach & Support the Team (50%)Support onboarding, nesting, mentoring, and retraining for Customer Solutions employees.Coach new team members on processes and the lines of business they support.Assess progress and share clear feedback with Customer Solutions leadership.Recommend training updates that improve quality and customer satisfaction.Help develop and deliver ERP training for impacted employees.Provide ERP guidance and support after go-live.Share regular trainee feedback with management and training partners to improve team effectiveness.What You BringStrengthsOrganized, detail-oriented, and comfortable managing deadlines.Able to move quickly while maintaining quality.Collaborative and effective at working across teams.Skills & KnowledgeSolid knowledge of ERP systems, Microsoft Excel, and Word.Understanding of Customer Solutions processes and call center operations.Experience with CRM workflow, call routing, and reporting.Solid written and verbal communication skills.Education & ExperienceBachelor’s degree or equivalent experience.3+ years of customer solutions experience in a call center environment.2+ years of training experience.Work EnvironmentOffice environment with frequent computer use.Daily, weekly, monthly, and annual deadlines.Why Join Husqvarna Construction?Make an impact employees and customers can feel. At Husqvarna Construction, you’ll create practical resources, strengthen training, improve processes, and help our Customer Solutions team succeed through an important ERP transition. If you enjoy helping others learn and turning complex information into clear solutions, apply today.Husqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination. Husqvarna prohibits discrimination, harassment and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law.