Customer Solutions Representative

Husqvarna Group; Olathe (KS); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Competitive hourly pay

Benefits from day one

PTO after 90 days

401(k) with match

Employee discounts

Parental leave

Education assistance

Homebuyer support

Job summary

Husqvarna Group in Olathe, KS is seeking a Customer Solutions Representative. No prior customer service experience is required; you will assist customers with questions, orders, and shipment updates, while learning and growing within the company.

You’ll use email, CRM, SAP/ERP, and Microsoft Office to support the team and coordinate with sales, with daytime shifts from 7:00 a.m. to 6:00 p.m., Monday through Friday.

Qualifications

• High school diploma or GED required.
• Desire to build a long-term career with a stable company.
• Clear communication and helpful attitude.
• Attention to detail and reliability.
• Proficient typing and computer skills; able to work in a team in a fast-paced environment.

Responsibilities

• As a Customer Solutions Representative, assist customers with product questions, order processing, and shipments.
• Talk to customers and sales team by phone or email.
• Place and track product orders and provide accurate information about tools and equipment.
• Utilize email, CRM, SAP/ERP, and MS Office to support daily tasks.
• Learn about products and suggest solutions based on customer needs.

Skills

Communication skills

Teamwork

Attention to detail

Reliability

Typing speed

Education

High school diploma or GED

Tools

SAP/ERP

Microsoft Office

CRM

Job description

Are you looking for a chance to grow your career with a company that invests in your future? Husqvarna Construction is hiring Customer Solutions Representatives to join our friendly, supportive team in Olathe, KS. This is a great opportunity for someone who is reliable, detail-oriented, and enjoys helping people. No previous experience in customer service or call centers is required. We're looking for positive attitudes and a willingness to learn!

Shift

Our CSRs enjoy daytime working hours (with 8-hour shifts between 7:00 a.m. and 6:00 p.m.), Monday - Friday.

What You'll Do

As a Customer Solutions Representative, you'll be one of the first voices our customers hear. You'll support them with product questions, order processing, and shipment updates, all while learning valuable skills and growing within our organization.

Your day-to-day might include

• Talking to customers and our sales team by phone or email
• Placing and tracking product orders
• Providing accurate information about our tools and equipment
• Using systems like email, CRM, SAP/ERP, and Microsoft Office to support your work
• Learning about products and recommending solutions based on customer needs

What We're Looking For

We don't expect you to know everything on day one. We do expect:

• A high school diploma or GED
• A desire to build a long-term career with a stable, respected company
• Clear communication skills and a helpful attitude
• Attention to detail
• Proficiency typing and using computersThe ability to work well in a team and stay organized in a fast-paced environment
• Reliability. You show up on time, ready to contribute

What You'll Get

We believe in rewarding our employees for their hard work and dedication:

• Competitive hourly pay
• Full benefits starting on your first day (medical, dental, vision)
• Paid time off and sick leave after 90 days
• 401(k) with company match and immediate vesting
• Employee discounts on Husqvarna products
• Paid parental leave (up to 12 weeks)
• Education assistance to help you grow your career
• Support for first-time homebuyers

Husqvarna Construction is a part of Husqvarna AB. We are a world leader in the construction and stone industries. Founded in 1689. Our extensive construction product range includes machines, diamond tools and all accessories that you need for cutting, sawing and drilling, as well as polishing floors. The stone product range is comprised of a variety of different diamond tools for quarries and the stone processing industry. We are located in Olathe, Kansas.

Husqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination. Husqvarna prohibits discrimination, harassment and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law.