Customer Solutions Development & Training Specialist

Husqvarnagroup; Olathe (KS); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision insurance

401(k) with matching

Employee purchase discount Husqvarna

Education assistance program

Paid parental leave

11 paid holidays

Paid vacation and sick time

Job summary

Husqvarna Construction in Olathe, KS is seeking a Customer Solutions Resource & Training Specialist to build practical resources, support onboarding, and coach employees through ERP transitions. You will document processes, improve platforms, and ensure high-quality customer solutions delivery.

The role emphasizes training, mentoring, and collaboration across departments to raise service standards and ERP proficiency within the Customer Solutions team.

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years of customer solutions experience in a call center environment.
• 2+ years of training experience.

Responsibilities

• Create and maintain an easy-to-use Customer Solutions knowledge base, including SOPs and work instructions.
• Partner with leaders across departments to document shared processes.
• Identify and help implement process and platform improvements.
• Support onboarding, nesting, mentoring, and retraining for Customer Solutions employees.
• Coach new team members on processes and the lines of business they support.
• Assess progress and share clear feedback with Customer Solutions leadership.
• Recommend training updates that improve quality and customer satisfaction.
• Help develop and deliver ERP training for impacted employees.
• Provide ERP guidance and support after go-live.
• Share regular trainee feedback with management and training partners to improve team effectiveness.

Skills

ERP systems

Microsoft Excel

Microsoft Word

CRM workflow

Call routing

Reporting

Communication skills

Team collaboration

Education

Bachelor's degree or equivalent experience

Job description

Customer Solutions Resource & Training Specialist

Help the Customer Solutions team at Husqvarna Construction in Olathe, KS learn, grow, and deliver a better customer experience. You'll build practical resources, support onboarding and coaching, and help employees confidently transition to a new ERP system.

What We Offer

• Competitive compensation
• Benefits, including medical, dental, and vision insurance at date of hire
• A 401(k) with matching and no vesting
• An employee purchase discount on Husqvarna products
• An education assistance program
• Paid parental leave
• Eleven (11) paid holidays
• Paid vacation and sick time

What You’ll Do

Build Resources & Improve Processes (50%)

• Create and maintain an easy-to-use Customer Solutions knowledge base, including SOPs and work instructions.
• Partner with leaders across departments to document shared processes.
• Identify and help implement process and platform improvements.

Train, Coach & Support the Team (50%)

• Support onboarding, nesting, mentoring, and retraining for Customer Solutions employees.
• Coach new team members on processes and the lines of business they support.
• Assess progress and share clear feedback with Customer Solutions leadership.
• Recommend training updates that improve quality and customer satisfaction.
• Help develop and deliver ERP training for impacted employees.
• Provide ERP guidance and support after go-live.
• Share regular trainee feedback with management and training partners to improve team effectiveness.

What You Bring

Strengths

• Organized, detail-oriented, and comfortable managing deadlines.
• Able to move quickly while maintaining quality.
• Collaborative and effective at working across teams.

Skills & Knowledge

• Solid knowledge of ERP systems, Microsoft Excel, and Word.
• Understanding of Customer Solutions processes and call center operations.
• Experience with CRM workflow, call routing, and reporting.
• Solid written and verbal communication skills.

Education & Experience

• Bachelor's degree or equivalent experience.
• 3+ years of customer solutions experience in a call center environment.
• 2+ years of training experience.

Work Environment

• Office environment with frequent computer use.
• Daily, weekly, monthly, and annual deadlines.

Why Join Husqvarna Construction?

Make an impact employees and customers can feel. At Husqvarna Construction, you'll create practical resources, strengthen training, improve processes, and help our Customer Solutions team succeed through an important ERP transition. If you enjoy helping others learn and turning complex information into clear solutions, apply today.

Husqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination. Husqvarna prohibits discrimination, harassment and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law.