Technical Service Specialist

Husqvarna Group; Olathe (KS); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive pay

Benefits at hire (medical, dental, and

Employee discounts on Husqvarna

Education assistance, paid parental...

PTO: paid holidays, vacation, and sick

Job summary

Husqvarna Construction in Olathe, Kansas, seeks a Technical Service Specialist to convert technical know-how into outstanding customer support. You will troubleshoot Husqvarna Construction products, document interactions in the CRM, and connect field insights with product teams.

The role includes answering technical calls, guiding repairs, supporting Service Technicians, and collaborating with Product Management, Customer Service, Manufacturing/Quality, and Research & Development.

Qualifications

• Minimum five years of mechanical or technical experience.
• Strong product knowledge and mechanical/technical ability.
• Ability to read electrical schematics and illustrated parts lists.
• Experience with CRM, Excel, Word, AS400, and customer-focused sales.
• Detail-oriented and organized with fast-paced responsiveness.

Responsibilities

• Answer incoming technical calls from customers and sales reps.
• Troubleshoot product issues and provide practical guidance.
• Support and advise Service Technicians on product repairs.
• Assist with product training and complete repairs as needed.
• Collaborate with Product Management, Customer Service, Manufacturing/Quality, and R&D on field issues.
• Contribute to warranty policies, procedures, and technical bulletins.
• Document calls and issues in the CRM; manage orders in AS400.

Skills

Customer service

Mechanical/technical aptitude

Attention to detail

Communication skills

Education

Post-secondary technical training

Tools

AS400

CRM systems

Excel

Word

Job description

Last date to apply: We are continuously accepting applications

Last date to apply: We are continuously accepting applications

Technical Service Specialist

Husqvarna Construction | Olathe, Kansas

Turn technical know-how into outstanding customer support. In this role, you will help customers and sales representatives troubleshoot Husqvarna Construction products, document every interaction, and connect field insights with the teams that improve our products and service.

What We Offer

• Competitive pay
• Benefits at date of hire (medical, dental, and vision coverage, 401(k) with matching and no vesting)
• Employee discounts on Husqvarna products
• Education assistance, paid parental leave, and opportunities to advance
• PTO: paid holidays, vacation, and sick time

What You’ll Do

• Answer incoming technical calls from internal and external customers.
• Troubleshoot product issues and provide clear, practical guidance.
• Support and advise Service Technicians on Husqvarna Construction product repairs.
• Assist with product training and complete repairs as needed.
• Partner with Product Management, Customer Service, Manufacturing/Quality Control, and Research & Development on field issues.
• Contribute to warranty policies, procedures, technical bulletins, and biweekly team meetings.
• Administer or provide backup support for IPL maintenance.

Keep the Details Moving

• Document calls and technical issues in the CRM.
• Enter RGA, sales order, and parts orders in AS400.
• Update individual KPIs and objectives quarterly and annually.

What You Bring

• At least five years' mechanical or technical experience.
• Solid product knowledge and mechanical or technical ability.
• Ability to read electrical schematics and illustrated parts lists.
• Working knowledge of CRM systems, Excel, Word, AS400, and Customer Focused Sales.
• A detail-oriented, organized approach and the ability to respond quickly in a fast-paced environment.
• A customer-first mindset and a talent for teaching and sharing knowledge.

Nice to Have

• Post-secondary technical training.
• Experience with Husqvarna equipment.
• SAP experience.

Work Environment

This role is based in a normal office environment with frequent computer and phone use, plus occasional exposure to job sites and manufacturing settings.

Husqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination. Husqvarna prohibits discrimination, harassment and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law.