Customer Solutions Development & Training Specialist

Husqvarna Construction Products North America, Inc.; Olathe (KS); Presencial; USD 54.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

401(k) with matching and no vesting

Employee purchase discount on Husqvara

Education assistance program

Paid parental leave

11 paid holidays

Paid vacation and sick time

Descripción de la vacante

Husqvarna Construction Products North America, Inc. seeks a Customer Solutions Resource & Training Specialist to develop a robust knowledge base, document processes, and drive ERP training across the Customer Solutions team.

You will onboard, mentor, and retrain staff, coach new hires on processes, and provide ongoing feedback to leadership to improve quality and customer satisfaction within an ERP transition.

Formación

• Bachelor's degree or equivalent experience.
• 3+ years of customer solutions experience in a call center environment.
• 2+ years of training experience.
• Solid knowledge of ERP systems, Microsoft Excel, and Word.
• Understanding of Customer Solutions processes and call center operations.

Responsabilidades

• Build Resources & Improve Processes: Create and maintain an easy-to-use Customer Solutions knowledge base, including SOPs and work instructions.
• Partner with leaders across departments to document shared processes.
• Identify and help implement process and platform improvements.

Conocimientos

Organized

Detail-oriented

Collaborative

Strong written and verbal comms

Ability to move quickly while quality

Educación

Bachelor's degree or equivalent experience

Herramientas

ERP systems

Microsoft Excel

Microsoft Word

CRM workflow

Call routing

Reporting

Descripción del empleo

Customer Solutions Resource & Training Specialist

Help the Customer Solutions team at Husqvarna Construction in Olathe, KS learn, grow, and deliver a better customer experience.

What We Offer

• Benefits, including medical, dental, and vision insurance at date of hire
• A 401(k) with matching and no vesting
• An employee purchase discount on Husqvarna products
• An education assistance program
• Paid parental leave
• Eleven (11) paid holidays
• Paid vacation and sick time

What You’ll Do

Build Resources & Improve Processes (50%)

• Create and maintain an easy-to-use Customer Solutions knowledge base, including SOPs and work instructions.
• Partner with leaders across departments to document shared processes.
• Identify and help implement process and platform improvements.

Train, Coach & Support the Team (50%)

• Support onboarding, nesting, mentoring, and retraining for Customer Solutions employees.
• Coach new team members on processes and the lines of business they support.
• Assess progress and share clear feedback with Customer Solutions leadership.
• Recommend training updates that improve quality and customer satisfaction.
• Help develop and deliver ERP training for impacted employees.
• Provide ERP guidance and support after go-live.
• Share regular trainee feedback with management and training partners to improve team effectiveness.

What You Bring

Strengths

• Organized, detail-oriented, and comfortable managing deadlines.
• Able to move quickly while maintaining quality.
• Collaborative and effective at working across teams.

Skills & Knowledge

• Solid knowledge of ERP systems, Microsoft Excel, and Word.
• Understanding of Customer Solutions processes and call center operations.
• Experience with CRM workflow, call routing, and reporting.
• Solid written and verbal communication skills.

Education & Experience

• Bachelor's degree or equivalent experience.
• 3+ years of customer solutions experience in a call center environment.
• 2+ years of training experience.

Work Environment

Office environment with frequent computer use. Daily, weekly, monthly, and annual deadlines.

Why Join Husqvarna Construction?

Make an impact employees and customers can feel. At Husqvarna Construction, you’ll create practical resources, strengthen training, improve processes, and help our Customer Solutions team succeed through an important ERP transition.

Husqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination.

Husqvarna prohibits discrimination, harassment and retaliation in employment based on race, color, religion, national origin, gender, sexual orientation, pregnancy, age, disability, service member status, or any other category protected by federal, state, or local law.

Here, you’ll find a team that values bold ideas, sustainable solutions, and collaborative growth.

Whether you’re just starting your career or looking for the next big step, we offer a place where passion and purpose come together.

Shaping great experiences is what we do.

With our passion for innovation, we create new solutions to enhance urban and green spaces used and loved by many.

Transforming the way the world care for outdoor environments.

For more than three centuries we have kept innovating and re-inventing our business.

Today, our innovation drives us forward toward a sustainable future, turning opportunities into value for our customers.

Our goal is market leadership, grounded in a vision to shape our industry and make a meaningful impact.

We are an equal opportunity employer and celebrate diversity.

We are committed to create an inclusive environment for all employees and candidates.

Together as a team, we can bring the best ideas to life.

Diversity and inclusion is about each and every one of us.

We are curious, bold, and built by our differences.

At Husqvarna Group, we choose to build on various perspectives to create a company that is stronger - and where we have fun together.

We believe that business is ultimately about people, as a team, we win and grow together.

Our culture is the fuel that drives us to achieve our goals, built on three culture themes: Bold: We push boundaries, take risks, and act decisively, stepping outside our comfort zones to explore new opportunities. Dedicated: We’re driven by our passion to shape great experiences - and we’ve got the dedication to follow through. Care: We put people first – our customers, our team and future generations. Care is what connects us, spurs our growth and our ability to win together Together, these values empower us to lead, adapt, and grow as a team.