Customer Solutions & Cloud Migration Lead

Amazon Inc.; Atlanta (GA); On-site; USD 154,000 - 208,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a Customer Solutions Manager to lead large-scale programs that drive customer value and cloud adoption across AWS services. You will partner with executives, technologists, and partners to shape strategic initiatives and guide migrations and modernization efforts.

You will work across diverse teams to ensure successful delivery, align with sales and solutions architecture, and manage change across organizations to maximize outcomes for customers and stakeholders.

Qualifications

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.
• 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience.
• Bachelor's degree in science, technology, engineering, math, business or equivalent.
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams.
• PMP certification, or SCRUM/Agile, SAFe certification.
• Experience implementing cloud services including migrations and modernization projects or similar.

Responsibilities

• Demonstrate excellent customer engagement skills through all levels of an organization including C-Suite.
• Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers.
• Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery.
• Accelerate customer adoption through education and engagement.
• Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations.
• Assist in developing long-term strategic relationships with key accounts.
• Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team.

Skills

Program leadership

Customer engagement

Cloud transformation

Cross-functional work

Change mgmt

Education

Bachelor’s degree

Job description

Amazon is seeking a Customer Solutions Manager to lead large-scale programs that drive customer value and cloud adoption across AWS services. You will partner with executives, technologists, and partners to shape strategic initiatives and guide migrations and modernization efforts.

You will work across diverse teams to ensure successful delivery, align with sales and solutions architecture, and manage change across organizations to maximize outcomes for customers and stakeholders.