Customer Solutions Advisor — Sales & Support

VELUX; Greenwood (IN); Hybrid; USD 36,000 - 45,000; Full time

Job summary

VELUX in Indiana invites a Customer Sales Support Representative to join our team. You will be the primary contact throughout the buyer journey, answering questions, guiding decisions, and helping customers understand options, products, and quotations.

You'll support campaigns, respond to inquiries by phone, chat, or email, and collaborate with internal teams to move orders forward while maintaining a customer-first focus.

Qualifications

• Associate degree or equivalent combination of education and relevant customer service or sales experience.
• Experience in a call center, sales, SAP, or the building-products industry is a plus.

Responsibilities

• Answer product and order questions, recommend suitable VELUX solutions, prepare quotations.
• Help customers understand how daylight and ventilation can improve their homes and close sales.

Skills

Customer service

Consultative sales

Communication

Education

Associate degree

Tools

SAP

Microsoft Office

Job description

VELUX in Indiana invites a Customer Sales Support Representative to join our team. You will be the primary contact throughout the buyer journey, answering questions, guiding decisions, and helping customers understand options, products, and quotations.

You'll support campaigns, respond to inquiries by phone, chat, or email, and collaborate with internal teams to move orders forward while maintaining a customer-first focus.