Consumer Support Representative

VELUX; Greenwood (SC); Vor Ort; USD 36.000 - 45.000; Vollzeit

Zusammenfassung

VELUX in the United States is seeking a Consumer Sales Support Representative to help customers find the right solution and build confidence in their purchasing decisions. You’ll answer questions by phone, guide website interactions, and assist via chat or email to turn inquiries into potential sales.

You’ll combine customer service with consultative sales, handling product inquiries, quotations, and guidance on how daylight and ventilation improve homes, while supporting campaigns and product

Qualifikationen

• Associate degree or equivalent combination of education and relevant customer service or sales experience.
• Clear communication and problem-solving abilities; explain product information clearly.
• Experience in call centers, sales, SAP, or building-products industry preferred.

Aufgaben

• Serve as key contact for consumers throughout their buying journey with consultative sales.
• Answer product and order questions, prepare quotations, and explain daylight/ventilation benefits.
• Support sales campaigns and new product launches; assist with basic technical questions; coordinate with other departments.

Kenntnisse

Customer service

Sales

Communication

Problem solving

Ausbildung

Associate degree

Tools

SAP

Jobbeschreibung

Starting Hourly Salary: $26.21–$32.77

Compensation Is Based On Skills, Experience, And Qualifications.

Helping customers find the right solution starts with you.

At VELUX, our products help people bring more daylight and fresh air into their homes. But finding the right solution often starts with a conversation—and that’s where you come in.

As a Consumer Sales Support Representative, you play an important role in the customer experience, helping consumers understand their options, choose the right products, and feel confident in their purchasing decisions. Whether you’re answering a question by phone, guiding someone through a website, or recommending a solution over chat or email, you help turn an initial inquiry into a positive experience and a potential sale. This is a role for someone who enjoys working with people, understands the value of great customer service, and is motivated by finding solutions that meet customer needs.

What you’ll do

• You’ll be a key point of contact for consumers throughout their buying journey, combining customer service with consultative sales.
• You’ll answer product and order questions, recommend suitable VELUX solutions, prepare quotations, and help customers understand how daylight and ventilation can improve their homes.
• You’ll also support sales campaigns and new product launches, assist with basic technical questions, and work with other departments to resolve customer concerns and keep things moving.

What you’ll bring

• You have an associate degree or an equivalent combination of education and relevant customer service or sales experience. You communicate clearly, enjoy solving problems, and can explain product information in a way that makes sense to customers.
• You’re comfortable managing multiple inquiries, working with computer systems and Microsoft Office, and balancing customer needs with accuracy and timely follow-up.
• Experience in a call center, sales, SAP, or the building-products industry is a plus. Most importantly, you bring a positive attitude, a customer-first mindset, and an interest in helping people make informed decisions.

Why this role matters

• You’re more than a point of contact. You help shape how customers experience VELUX, support our sales efforts, and connect people with products that can make a real difference in their homes.

If you enjoy building relationships, finding solutions, and making every customer interaction count, we’d love to hear from you.

Join VELUX and help make a difference in the customer experience.