Consumer Support Representative

velux; South Carolina; On-site; USD 36,000 - 45,000; Full time

Job summary

VELUX Group is seeking a Consumer Sales Support Representative to guide customers through their buying journey, answer questions, and prepare quotations. The role blends customer service with sales, helping consumers choose the right daylight and ventilation solutions for their homes.

Ideal candidates have an associate degree or equivalent experience, strong communication skills, and a customer-first mindset. Experience in a call center or SAP is a plus; MS Office proficiency is expected.

Qualifications

• Associate degree or equivalent with relevant customer service or sales experience.
• Clear communication and problem-solving skills; able to explain product information clearly.
• Able to handle multiple inquiries and use computer systems efficiently.
• Call center or building-products experience is a plus; customer-first mindset.

Responsibilities

• Be a key point of contact for consumers throughout their buying journey, combining customer service with consultative sales.
• Answer product and order questions, recommend suitable VELUX solutions, prepare quotations, and explain how daylight and ventilation affect homes.
• Support sales campaigns and new product launches; assist with basic technical questions; collaborate with other departments to resolve issues.
• Turn every interaction into a trusted relationship and help customers find the right VELUX solution.

Skills

Customer service

Communication

Problem solving

Product knowledge

Multi-tasking

MS Office

Education

Associate degree

Tools

SAP

Microsoft Office

Job description

In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air. The VELUX Group is an international, family-owned business with strong financial roots and each year we are able to create real impact by reinvesting in society, our employees and planet through our foundations. Alongside the rest of our values, "courage" and "mutual respect" define our actions every day and how we wish to contribute to the world.

Starting Hourly Salary: $26.21-$32.77 Compensation is based on skills, experience, and qualifications.

Helping customers find the right solution starts with you.

At VELUX, our products help people bring more daylight and fresh air into their homes. But finding the right solution often starts with a conversation-and that's where you come in.

As a Consumer Sales Support Representative, you play an important role in the customer experience, helping consumers understand their options, choose the right products, and feel confident in their purchasing decisions. Whether you're answering a question by phone, guiding someone through a website, or recommending a solution over chat or email, you help turn an initial inquiry into a positive experience and a potential sale.

This is a role for someone who enjoys working with people, understands the value of great customer service, and is motivated by finding solutions that meet customer needs.

What you'll do

• You'll be a key point of contact for consumers throughout their buying journey, combining customer service with consultative sales.
• You'll answer product and order questions, recommend suitable VELUX solutions, prepare quotations, and help customers understand how daylight and ventilation can improve their homes.
• You’ll also support sales campaigns and new product launches, assist with basic technical questions, and work with other departments to resolve customer concerns and keep things moving.
• Every interaction is an opportunity to build trust, strengthen the customer relationship, and help someone find the right VELUX solution.

What you'll bring

• You have an associate degree or an equivalent combination of education and relevant customer service or sales experience. You communicate clearly, enjoy solving problems, and can explain product information in a way that makes sense to customers.
• You're comfortable managing multiple inquiries, working with computer systems and Microsoft Office, and balancing customer needs with accuracy and timely follow-up.
• Experience in a call center, sales, SAP, or the building-products industry is a plus. Most importantly, you bring a positive attitude, a customer-first mindset, and an interest in helping people make informed decisions.

Why this role matters

You're more than a point of contact. You help shape how customers experience VELUX, support our sales efforts, and connect people with products that can make a real difference in their homes.

If you enjoy building relationships, finding solutions, and making every customer interaction count, we'd love to hear from you.

Join VELUX and help make a difference in the customer experience.

Equal Opportunity Employer

VELUX is fully committed to the concept and practice of equal opportunity in all aspects of employment. To further our goal of equal employment opportunity for all employees and prospective employees, it is the policy of VELUX to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity and only job-related qualifications will be required.

E-Verify

VELUX uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.