Customer Experience & Sales Support Pro

NVB Playgrounds; Indianapolis (IN); On-site; USD 45,000 - 75,000; Full time

Job summary

NVB is seeking a Customer Experience & Sales Support Specialist to be the first point of contact for prospective and existing customers. You will qualify inbound leads, gather project details, and support the sales process to ensure timely, accurate, and professional service.

The role requires on-site attendance at the company office in Indianapolis, with a fast-paced environment that values organization, problem-solving, and relationship-building.

Qualifications

• High school diploma or equivalent required; additional education in business, sales, customer service, or a related field is a plus.
• Previous experience in customer service, sales, sales support, account management, or a related customer-facing role preferred.
• Excellent verbal and written communication skills.
• Strong customer service, relationship-building, and problem-solving abilities.
• Highly organized and detail-oriented, with strong follow-up and time-management skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• HubSpot experience is a plus.

Responsibilities

• Lead management and customer engagement through inquiries and web leads.
• Qualify leads and gather project information for sales handoff.
• Maintain accurate documentation in HubSpot CRM of customer interactions.
• Provide sales support including quotes, proposals, and follow-up.
• Assist with order and project details, including payment and shipping data.
• Collaborate with Sales, Design, Operations, Fulfillment, and other teams to support a seamless customer experience.
• Develop and maintain product knowledge and industry knowledge.

Skills

Lead management

Customer engagement

Communication

Relationship building

Time management

Education

High school diploma or equivalent

Tools

HubSpot CRM

Job description

NVB is seeking a Customer Experience & Sales Support Specialist to be the first point of contact for prospective and existing customers. You will qualify inbound leads, gather project details, and support the sales process to ensure timely, accurate, and professional service.

The role requires on-site attendance at the company office in Indianapolis, with a fast-paced environment that values organization, problem-solving, and relationship-building.