Customer Solutions Advisor - On-Site Tucson

Afni, Inc.; Green Valley (AZ); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Paid training

Medical, dental, and vision insurance

Paid time off

Career growth and advancement

Job summary

Afni, Inc. in Tucson, AZ is hiring a Call Center Representative to work on-site in a full-time role earning $17.50 per hour plus a $0.50 onsite differential and monthly bonus. Paid training begins on day one.

You will help customers solve problems with empathy and solid problem-solving skills, handling billing, service, and tech inquiries while meeting performance goals. The role emphasizes customer care, product recommendations, and teamwork in a fast-paced environment with opportunities for

Qualifications

• Six months of customer service experience.
• Must be 18 years of age.
• GED or High School Diploma.
• Must be legally permitted to work in the United States.

Responsibilities

• Listen, ask questions, and uncover what customers really need.
• Research and resolve account, billing, service, device, and technical concerns.
• Troubleshoot issues requiring additional support.
• Recommend and sell products, services, upgrades, or additional lines based on customer needs.
• Confidently handle frustrated or challenging customers.
• Help retain customers by finding solutions that address their concerns.
• Navigate multiple systems and resources to resolve customer concerns.
• Work toward established customer experience and performance goals.

Skills

Customer service

Communication

Problem solving

Education

GED or High School Diploma

Job description

Afni, Inc. in Tucson, AZ is hiring a Call Center Representative to work on-site in a full-time role earning $17.50 per hour plus a $0.50 onsite differential and monthly bonus. Paid training begins on day one.

You will help customers solve problems with empathy and solid problem-solving skills, handling billing, service, and tech inquiries while meeting performance goals. The role emphasizes customer care, product recommendations, and teamwork in a fast-paced environment with opportunities for