Tucson On-Site Customer Solutions Advisor

Afni, Inc.; Vail (AZ); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Paid training

Career growth opportunities

Job summary

Afni, Inc. is seeking a Customer Service & Solutions Advisor for an on-site role in Tucson, AZ. You will handle inquiries that require human touch, with a focus on problem-solving, empathy, and personalized solutions. The job includes researching issues, advising customers, and upselling where appropriate.

The position offers $17.50 per hour (base $17.00 + $0.50 onsite differential), paid training, medical/dental/vision, and a path for career growth. Full-time, 40 hours per week.

Qualifications

• Six months of customer service experience.
• Must be 18 years of age.
• GED or High School Diploma.
• Must be legally permitted to work in the United States.

Responsibilities

• Listen, ask questions, and uncover what customers really need.
• Research and resolve account, billing, service, device, and technical concerns.
• Troubleshoot issues requiring additional support.
• Recommend and sell products, services, upgrades, or additional lines based on customer needs.
• Confidently handle frustrated or challenging customers.
• Help retain customers by finding solutions that address their concerns.
• Navigate multiple systems and resources to resolve customer concerns.
• Work toward established customer experience and performance goals.

Skills

Customer service experience

Education

High School Diploma or GED

Tools

AI-assisted tools

Job description

Afni, Inc. is seeking a Customer Service & Solutions Advisor for an on-site role in Tucson, AZ. You will handle inquiries that require human touch, with a focus on problem-solving, empathy, and personalized solutions. The job includes researching issues, advising customers, and upselling where appropriate.

The position offers $17.50 per hour (base $17.00 + $0.50 onsite differential), paid training, medical/dental/vision, and a path for career growth. Full-time, 40 hours per week.