Customer Service Technician — Remote After Training

Ingersoll-Rand; Quincy (IL); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan with company match

Paid time off

Employee stock program

Job summary

Ingersoll Rand is seeking a Customer Service Technician to serve as the primary contact for quotations, order entry, delivery scheduling, and product needs in Quincy, IL. You will collaborate with customers, distributors, internal teams, and vendors to resolve issues and ensure a positive experience.

The role requires a Bachelor’s degree with 2+ years of related experience, or a high school diploma with 4+ years, and proficiency in SAP, Microsoft Office, and strong communication skills.

Qualifications

• Bachelor’s degree with 2+ years of product and/or customer service experience, or high school diploma/GED with 4+ years of relatable experience.
• Strong written and verbal communication skills with a customer-focused mindset.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide first-class customer service and support by phone and email to customers, distributors, and internal partners.
• Enter and manage customer orders through SAP and support order processing from entry through delivery.
• Prepare customer quotations and communicate order, pricing, and delivery information accurately and professionally.
• Manage multiple projects, customer requests, calls, and priorities simultaneously while maintaining accuracy and follow-through.
• Coordinate with internal company resources and external vendors to research and resolve customer or distributor issues.
• Use strong analytical and problem-solving skills to understand customer needs and identify appropriate solutions.
• Apply mechanical aptitude and product knowledge to support customer questions, including reading manuals, drawings, and other technical information.
• Maintain a positive, self-driven approach when working with customers, including situations involving service issues, delays, or other concerns.

Skills

Customer service

Quotations

Order entry

Multitasking

Communication

Problem-solving

Education

Bachelor’s degree

High school diploma/GED

Tools

SAP

Oracle

Salesforce

Job description

Ingersoll Rand is seeking a Customer Service Technician to serve as the primary contact for quotations, order entry, delivery scheduling, and product needs in Quincy, IL. You will collaborate with customers, distributors, internal teams, and vendors to resolve issues and ensure a positive experience.

The role requires a Bachelor’s degree with 2+ years of related experience, or a high school diploma with 4+ years, and proficiency in SAP, Microsoft Office, and strong communication skills.