Hybrid Technical Customer Service Specialist

Ingersoll Rand; Mocksville (NC); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Onsite

Work-from-home weekly

Job summary

Ingersoll Rand in Charlotte, NC is seeking a Customer Service Technician to manage quotations, order entry, and delivery scheduling. You will interact with customers, distributors, and internal teams daily to ensure accurate and timely service.

The role requires 2+ years in product or customer service, plus strong communication and MS Office skills. SAP experience is a plus, with onsite work and weekly work-from-home flexibility.

Qualifications

• Bachelor’s Degree with 2+ years of product/customer service experience or 4 years relatable experience.
• Excellent written and verbal communication skills.
• Ability to use Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Provide first class customer service and support by e-mail and phone.
• Issue quotations, order entry, and communicate delivery schedules.
• Interact with internal departments and distributors to resolve issues.
• Coordinate with internal and external resources to meet customer needs.

Skills

Communication

Customer service

Multitasking

Education

Bachelor’s Degree or 4 years relatable experience

Tools

Microsoft Word

Excel

PowerPoint

SAP

Oracle

Salesforce

Job description

Ingersoll Rand in Charlotte, NC is seeking a Customer Service Technician to manage quotations, order entry, and delivery scheduling. You will interact with customers, distributors, and internal teams daily to ensure accurate and timely service.

The role requires 2+ years in product or customer service, plus strong communication and MS Office skills. SAP experience is a plus, with onsite work and weekly work-from-home flexibility.