Customer Experience Associate

Ingersoll Rand; Quincy (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

Ingersoll Rand in Quincy, IL is seeking a Customer Service Technician to support customers and distributors with quotations, order entry, and delivery scheduling. The role requires clear communication with internal teams and external contacts on a daily basis.

The position emphasizes strong customer service and problem-solving abilities, with SAP knowledge a plus. Travel is limited, and a Bachelor’s degree is preferred.

Qualifications

• Bachelor's degree in Business, Marketing, or related field.
• Strong customer service and communication skills.
• Experience with multiple tasks and internal coordination.
• Familiarity with SAP and ABAP queries is a plus.

Responsibilities

• Interact with internal and external customers to issue quotations and enter orders.
• Communicate delivery schedules clearly with customers and distributors.
• Coordinate with internal departments to resolve issues.
• Provide first-class customer service via email and phone.
• Demonstrate robust analytical skills to understand customer needs.
• Possess some mechanical aptitude and product knowledge.

Skills

Customer service

Communication skills

Multitasking

Analytical skills

Education

Bachelor's degree in Business or Marketing

Tools

SAP

Job description

Customer Experience Associate

Job title: Customer Service Technician

Location: Quincy, IL

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview

We have an opportunity available for a Customer Service Technician on our team. This position involves detailed interaction with internal and external customers including issuing quotations, order entry, and communicating delivery schedules. It involves communicating clearly with all internal departments and customers/distributors outside the company on a daily basis.

Responsibilities

• Product and/or customer service-related experience is a must.
• Provide first class customer service & support by e-mail and phone.
• Ability to handle multiple tasks in an efficient and professional manner.
• Able to interact and coordinate with internal company resources and vendor resources to resolve issues for customers and distributors.
• Robust analytical skills to aid in assessing customer needs coupled with the ability to solve problems will enhance the incumbent's performance.
• Some mechanical aptitude and a knowledge of our products will be required.
• SAP knowledge and experience, especially dealing with customers, customer orders, ABAP queries and service notifications is a plus.

Requirements

• Bachelor's Degree in Business, Marketing, or (Technical related field is preferred)
• 1+ year experience using Microsoft Office suite, including Word, Excel, and PowerPoint

Core Competencies

• Excellent written and verbal communication skills with the ability to handle internal and external contacts in a positive, assertive, and effective manner.

Physical Requirements

• Ability to stand/walk/sit for long periods of time.
• Work environment includes inside and outside of an office environment.
• Ability to communicate information effectively through oral and written presentation. Can convey detailed instructions to others.
• Able to operate a computer.

Travel & Work Arrangements/Requirements

This position will be based at our Quincy, IL office. Travel is limited to rare circumstances only.

Pay Range

The pay range for this role is $45,000-60,000 annually. The pay range considers a wide range of factors that include a candidate's skills; experience and training; licensure and certifications; and geographic location.

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.