Customer Service Technician

Ingersoll Rand; Charlotte (NC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health, dental and vision coverage

401(k) plan

Paid time off

Employee stock grant

Job summary

Ingersoll Rand is looking for a Customer Service Technician in Charlotte, NC or Quincy, IL to provide high-quality service to international customers. You'll manage quotes, process orders, and coordinate with departments to ensure smooth operations.

Applicants should have at least 4 years of relevant experience and strong communication skills. The role offers a comprehensive benefits package including health, dental, vision coverage, and a robust 401(k) plan.

Qualifications

• 4+ years of relevant professional office experience.
• 2+ years in a customer service environment managing requests and orders.
• Demonstrated communication skills with stakeholders.

Responsibilities

• Provide high-quality service to international customers.
• Process customer orders and support deliver/export requests.
• Coordinate with departments to resolve issues.

Skills

Customer Focus

Problem Solving

Communication & Collaboration

Process & Systems Management

Education

High School Diploma or GED

Associates or Bachelor’s Degree

Tools

SAP

Salesforce

Microsoft Office

Job description

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title: Customer Service Technician

Location: Charlotte, NC or Quincy, IL

About Us

Ingersoll Rand has a 160‑year legacy of technology leadership, operating with the energy of a startup to make life better for employees, customers, shareholders and the planet. Our products span compressors, precision handling and life science solutions across diverse markets.

Job Overview

You will be the key link and go‑to contact for internal and external customers, distributors, and cross‑functional teams. The role involves daily customer interaction—issuing quotations, entering orders, communicating delivery schedules, resolving issues and coordinating across departments to keep operations running smoothly.

Responsibilities

• Provide high‑quality service to international customers and distributors outside the U.S., Latin America, Canada, Europe and Asia.
• Process customer orders, deliver/export support, case management and customer requests.
• Coordinate with internal departments and external parties to resolve issues and ensure smooth order and delivery flow.
• Manage multiple tasks efficiently while maintaining strong customer focus.
• Communicate clearly via email, systems and occasional phone interaction as part of day‑to‑day case and order support.

Requirements

• High School Diploma or GED.
• 4+ years of relevant professional office experience.
• 2+ years in a customer service environment, managing customer requests, order activities and delivery coordination.
• 2+ years of demonstrated written and verbal communication with internal and external stakeholders.
• 1+ years of experience analyzing customer requirements to support issue resolution and service delivery.

Core Competencies

• Customer Focus: Deliver exceptional service and resolve issues quickly.
• Problem Solving: Analyze needs and provide effective solutions.
• Communication & Collaboration: Build trust with customers and internal teams.
• Process & Systems Management: Manage orders and workflows using ERP Systems; proficient in Microsoft Office.
• Mechanical Aptitude: Apply hands‑on understanding to support customer and product needs.
• Ownership & Accountability: Stay organized, self‑motivated and proactive in driving tasks to completion.
• Adaptability: Handle multiple priorities and shifting customer needs in a fast‑paced environment.

Preferences

• Associates or Bachelor’s Degree.
• Experience with SAP, Salesforce or another ERP/CRM system.
• Mechanical aptitude and comfort learning about mechanical products.

Travel and Work Arrangements

• Position based onsite in Quincy, IL or Charlotte, NC.
• Work Authorization: US Citizen or Permanent Resident.

Benefits

Our comprehensive benefits package includes health, dental and vision coverage, medical and prescription plans, wellness programs, life insurance, a robust 401(k) plan, paid time off and an employee stock grant.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities.