On-Site Customer Service Technician — Order & Support Expert

Ingersoll Rand; Greenfield (IN); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Employee stock grant

Job summary

Ingersoll Rand seeks a Customer Service Technician to join a cross-functional team handling quotations, order entry, and delivery scheduling communication. The role involves daily interaction with internal departments and external distributors to ensure accurate, timely information and exceptional service.

Requirements include a high school diploma or GED and 3+ years in product or customer service, plus 1+ year of MS Word/Excel/PowerPoint experience.

Qualifications

• High School diploma or GED required.
• 3+ years of experience with product and/or customer service.
• 1+ years of experience using Microsoft Word, Excel, and Power Point.

Responsibilities

• Run reports to monitor and correct online orders to ensure data accuracy.
• Communicate with customers via email, Salesforce or phone regarding open orders and delivery info.
• Collaborate with Shipping, Engineering, Operations and other departments to ensure clear communication.
• Source information via SAP and tracking logs to understand trends and inform customers.
• Coordinate with Scheduling to communicate changes in order book.
• Create quotes for units, parts and repair opportunities and manage returns processes.

Skills

Customer service

Communication

Order entry

MS Office

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

SAP

Salesforce

Job description

Ingersoll Rand seeks a Customer Service Technician to join a cross-functional team handling quotations, order entry, and delivery scheduling communication. The role involves daily interaction with internal departments and external distributors to ensure accurate, timely information and exceptional service.

Requirements include a high school diploma or GED and 3+ years in product or customer service, plus 1+ year of MS Word/Excel/PowerPoint experience.