Customer Experience & Support Technician

Ingersoll Rand; Quincy (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

Ingersoll Rand in Quincy, IL is seeking a Customer Service Technician to support customers and distributors with quotations, order entry, and delivery scheduling. The role requires clear communication with internal teams and external contacts on a daily basis.

The position emphasizes strong customer service and problem-solving abilities, with SAP knowledge a plus. Travel is limited, and a Bachelor’s degree is preferred.

Qualifications

• Bachelor's degree in Business, Marketing, or related field.
• Strong customer service and communication skills.
• Experience with multiple tasks and internal coordination.
• Familiarity with SAP and ABAP queries is a plus.

Responsibilities

• Interact with internal and external customers to issue quotations and enter orders.
• Communicate delivery schedules clearly with customers and distributors.
• Coordinate with internal departments to resolve issues.
• Provide first-class customer service via email and phone.
• Demonstrate robust analytical skills to understand customer needs.
• Possess some mechanical aptitude and product knowledge.

Skills

Customer service

Communication skills

Multitasking

Analytical skills

Education

Bachelor's degree in Business or Marketing

Tools

SAP

Job description

Ingersoll Rand in Quincy, IL is seeking a Customer Service Technician to support customers and distributors with quotations, order entry, and delivery scheduling. The role requires clear communication with internal teams and external contacts on a daily basis.

The position emphasizes strong customer service and problem-solving abilities, with SAP knowledge a plus. Travel is limited, and a Bachelor’s degree is preferred.