Customer Service Technician: Fast-Paced Support Pro

Carrier; Lewisburg (TN); On-site; USD 36,000 - 72,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Paid time off

Parental leave

Disability insurance

Life insurance

Tuition assistance

Job summary

Carrier seeks a Customer Service Technician to handle high-volume inbound calls and billing inquiries under supervision. You will collect customer information, process orders, and provide solutions aligned with customer needs.

The role requires a High School Diploma or GED and about two years in customer service or call center settings. Employment includes a comprehensive benefits package and opportunities for growth.

Qualifications

• High school diploma or GED is required.
• At least 2 years of customer service or call center experience.

Responsibilities

• Serve as a first-line customer support representative, managing a high volume of inbound calls and cases (approximately 60-70 per day).
• Respond to customer inquiries via phone and email, ensuring timely, accurate resolutions.
• Process customer transactions and order entries in SAP in accordance with company policies.
• Manage and resolve customer cases using Salesforce, including monitoring daily reports and proper documentation and closure.
• Provide customers with options and alternative solutions aligned with their needs.
• Escalate with Tier 2 support when required and ensure seamless issue resolution.
• Maintain consistent follow-up with customers to ensure satisfaction and closure.

Skills

Collaboration & Team Support

Process Adherence

Initiative & Ownership

Education

High School Diploma or GED

Job description

Carrier seeks a Customer Service Technician to handle high-volume inbound calls and billing inquiries under supervision. You will collect customer information, process orders, and provide solutions aligned with customer needs.

The role requires a High School Diploma or GED and about two years in customer service or call center settings. Employment includes a comprehensive benefits package and opportunities for growth.