Customer Service Technician – SAP & Salesforce Support

Carrier; Marshall Heights (TN); On-site; USD 36,000 - 72,000; Full time

Benefits offered by this job

Health care benefits

Retirement benefits

Paid time off

Disability coverage

Life insurance

Tax-advantaged accounts

Tuition assistance

Job summary

Carrier Global Corporation is seeking a Customer Service Technician to handle inbound calls and billing inquiries under supervision. You will gather customer information, assist with orders, and coordinate with Tier 2 teams for escalation as needed.

Responsibilities include processing transactions in SAP, documenting cases in Salesforce, and maintaining customer-centric resolutions while following company procedures.

Qualifications

• 2 years of relevant customer service or call center experience.
• Experience handling customer inquiries by phone and email is required.
• Proficiency with SAP and Salesforce is preferred.

Responsibilities

• Serve as a first-line customer support representative for high call volumes.
• Respond to inquiries by phone and email with timely, accurate resolutions.
• Process customer transactions and orders in SAP per policy.
• Document and close customer cases in Salesforce with proper follow-up.

Skills

Customer service

Phone support

Email support

Education

High School Diploma or GED

Tools

SAP

Salesforce

Job description

Carrier Global Corporation is seeking a Customer Service Technician to handle inbound calls and billing inquiries under supervision. You will gather customer information, assist with orders, and coordinate with Tier 2 teams for escalation as needed.

Responsibilities include processing transactions in SAP, documenting cases in Salesforce, and maintaining customer-centric resolutions while following company procedures.