Customer Service Team Leader | Growth & Flexible Scheduling

Meijer Inc.; Madison Heights (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer Inc. is seeking a store leadership role to oversee day-to-day operations, mentor staff, and drive sales while delivering exceptional customer service. The position emphasizes staffing, training, and safe, efficient store operation.

The role requires strong communication, conflict resolution, and financial analysis skills, with experience in multi-department management and development of team members for advancement.

Qualifications

• Demonstrated ability to communicate to team members with clear direction.
• Demonstrated ability to resolve conflicts by addressing root causes.
• Demonstrated ability to manage multiple tasks concurrently.
• Demonstrated ability to analyze financial and statistical information for informed decisions.
• Demonstrated ability to teach suggestive selling techniques.
• Demonstrated ability to lead an organization practicing safe, compliant operations.
• Demonstrated ability to mentor team members across hourly and supervisory roles.

Responsibilities

• Plan, direct, and supervise day-to-day operations across store departments.
• Mentor and coach team members; foster customer service excellence.
• Staffing, selection, and hiring to meet store needs.
• Promote career development and succession planning; participate in promotion decisions.
• Manage P&L, drive sales, and control shrink.
• Ensure training completion and maintain Meijer standards.
• Maintain a safe, welcoming in-store environment and reliable attendance.

Skills

Communication

Conflict resolution

Multitasking

Financial analysis

Suggestive selling

Leadership & mentoring

Education

High school diploma

Job description

Meijer Inc. is seeking a store leadership role to oversee day-to-day operations, mentor staff, and drive sales while delivering exceptional customer service. The position emphasizes staffing, training, and safe, efficient store operation.

The role requires strong communication, conflict resolution, and financial analysis skills, with experience in multi-department management and development of team members for advancement.