Customer Service Team Lead – Warehouse A Shift

Jobtailor; Clarksville (TN); On-site; USD 32,000 - 45,000; Full time

Job summary

Jobtailor is seeking a detail-oriented Warehouse Administrator in Clarksville, TN. The role involves data entry for shipping, receiving, orders, and inventory, plus coordinating inbound/outbound activities and ensuring accurate invoicing and credits.

You will mentor associates on distribution tasks, handle shipment papers, and support forklift operations as needed in a fast-paced warehouse environment.

Qualifications

• High school diploma or GED required.
• 1 year in customer service.
• Intermediate computer skills and MS Office proficiency.
• Knowledge of WMS functions.
• English reading, writing, and verbal skills.
• Ability to lift 21–50 pounds.
• Attention to detail and accuracy.

Responsibilities

• Build rapport and deliver exceptional service to clients.
• Process customer orders and manage order flow to fulfill daily requirements.
• Coordinate inbound and outbound activity for assigned accounts.
• Run and print shipments from the WMS.
• Lead and train associates on distribution activities.
• Assist with forklift operation and certification for associates.
• Oversee shipping and receiving activity for the Customer Service Department.
• Act as liaison between warehouse, office, and customers regarding accounts and invoicing.

Skills

Customer Service

WMS Knowledge

MS Office

Data Entry

Attention to Detail

Multitasking

Communication

Forklift Operation

Education

High School Diploma

Tools

WMS Systems

MS Office

Office Machines

Telephones

Job description

• Build rapport and trust with clients by consistently delivering exceptional service
• Perform accurate and timely data entry of shipping, receiving, order, shipment, receipt, inventory, and adjustment information
• Process customer orders and manage order flow to fulfill daily requirements
• Coordinate inbound and outbound activity for assigned accounts
• Run and print shipments from the WMS
• Run stock reports to verify product availability
• Generate paperwork and information required for customer work orders
• Check orders for special requests, expedite and trace orders, and notify customers about merchandise activity
• Respond to customer requests, inquiries, and complaints regarding work orders, invoices, shipments, and inventory
• Follow up with other departments to ensure service standards are met
• Verify customer information and assure proper invoicing and credits
• Handle returned merchandise and ensure proper customer credit
• Coordinate special warehouse projects
• Mentor and train new and existing associates on distribution activities and standard operating procedures
• Assist with forklift operation and certification for associates
• Direct CSR team operations and assist with schedules, staffing, productivity sheets, and payroll-hour capture
• Assist the Supervisor with workforce levels, quality procedures, and effective job assignments
• Oversee shipping and receiving activity for the Customer Service Department
• Act as liaison between the warehouse, office, and customers regarding accounts, invoicing, and credit changes
• Prepare activity reports and research shipping and receiving discrepancies
• Maintain shipping, receiving, order, and customer-service documentation and records
• Ensure receiving and shipping documents are accurate and counts match supporting documents
• Operate computers, office machines, telephones, and related clerical systems
• Greet customers and visitors, route calls, take messages, assist drivers at the check-in window, and direct visitors
• Assist with warehouse cleanliness and inventory oversight
• Participate in safety programs and cross-train in other administrative functions
• Work overtime as dictated by business needs

Requirements

• Must have a high school diploma or general education degree (GED)
• 1 year experience in Customer Service-related capacity
• Intermediate computer skills
• Proficient with MS Office Applications
• Knowledge of WMS functions
• English reading, writing, and verbal skills
• Business writing proficiency
• Intermediate mathematical skills to verify product quantities, count inventory, and perform related duties
• Strong attention to detail and accuracy
• Ability to accomplish job tasks in a timely manner
• Ability to perform duties with minimal supervision or guidance
• Ability to multitask
• Effective communication skills
• Ability to adapt to change and thrive in a stimulating, fast-paced work environment
• Ability to work in unregulated warehouse temperatures
• Ability to lift, carry, and push/pull 21–50 pounds
• Preferred: 1 year customer invoicing experience
• Preferred: 2–3 years customer service experience
• Preferred: 3–5 years manufacturing or distribution/logistics experience
• Preferred: 3–5 years basic math computations experience

Core Competencies

Demonstrates strong customer service skills with a focus on effective communication, attention to detail, and the ability to manage order flow and inventory. Proficient in WMS functions and MS Office applications, with a solid foundation in data entry and documentation management.

Highest-signal resume keywords

• Customer Service Experience
• WMS Functions Knowledge
• MS Office Proficiency
• Data Entry Accuracy
• Attention to Detail

ATS Optimization Keywords

Hard Skills

• Data Entry
• Order Processing
• Inventory Management
• Mathematical Skills
• Shipping Documentation
• Customer Invoicing
• Forklift Operation
• Warehouse Management
• Report GenerationOrder Flow Management

Soft Skills

• Effective Communication
• Attention to Detail
• Multitasking Ability
• Adaptability
• Team Mentoring

Certifications & Qualifications

• Forklift Certification

Industry Keywords

• Customer Service
• Logistics
• Distribution
• Manufacturing
• Warehouse Operations

Tools & Technologies

• WMS
• MS Office Applications
• Office Machines
• Telephones