Customer Service Rep, Warehouse

Jobtailor; Fort Worth (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Jobtailor in Fort Worth, TX is seeking a Warehouse/Customer Service Associate to support shipping, receiving and data entry. You will process orders, perform data entry, run and print shipments from the WMS, and maintain accurate records.

The role requires a high school diploma or GED, 1 year of customer service experience, proficiency with MS Office, and WMS knowledge. You must have strong attention to detail, good communication, and the ability to multitask in a fast-paced warehouse

Qualifications

• High school diploma or GED required.
• Minimum 1 year in a customer service-related capacity.
• Proficient in MS Office applications.
• WMS experience or familiarity with warehouse systems.

Responsibilities

• Build rapport and trust with clients by delivering exceptional service.
• Perform accurate and timely data entry of shipping and receiving information.
• Process customer orders and manage order flow.
• Coordinate inbound and outbound activity for assigned accounts.
• Run and print shipments from WMS.
• Run stock reports to check product availability.
• Generate paperwork and information for customer work orders.
• Check orders for special requests and notify customers of activity.
• Verify customer information and invoicing accuracy.
• Handle returned merchandise and process customer credits.
• Investigate and communicate client complaints.
• Oversee shipping and receiving activity for the Customer Service Department.
• Liaise between warehouse, customers, and offices regarding accounts and invoicing.
• Prepare activity reports and research discrepancies in shipping/receiving.

Skills

Customer Service

Data Entry

Attention to Detail

Communication

Multi-tasking

Education

High School Diploma or GED

Tools

MS Office

WMS

Job description

• Build rapport and trust with clients by consistently delivering exceptional service
• Perform accurate and timely data entry of shipping and receiving information
• Process customer orders and manage order flow
• Coordinate inbound and outbound activity for assigned accounts
• Run and print shipments from WMS
• Run stock reports to check product availability
• Generate paperwork and information required for customer work orders
• Check orders for special requests, expedite and trace orders, and notify customers of activity
• Follow up with departments to ensure service standards are met
• Verify customer information and assure proper invoicing
• Handle returned merchandise and ensure proper customer credit
• Investigate and communicate client complaints
• Oversee shipping and receiving activity for the Customer Service Department
• Liaise between the warehouse, customers, office, and customers regarding accounts, invoicing, and credit changes
• Prepare activity reports and research shipping and receiving discrepancies
• Maintain shipping and receiving records, files, and documentation
• Verify receiving counts against packing lists and purchase orders and shipping counts against picking documents
• Enter and verify data regarding orders, shipments, receipts, inventories, and adjustments
• Answer phones, route calls, take messages, greet visitors, and provide general information
• Assist drivers at the check-in window
• Mentor and train associates on distribution activities and standard operating procedures
• Assist with forklift operation and certification for associates
• Participate in schedules, workforce coordination, warehouse projects, inventory oversight, and safety programs
• Maintain cleanliness and comply with company policies and procedures
• Cross-train in administrative functions and work overtime as required

Requirements

• Must have a high school diploma or general education degree (GED)
• 1 year experience in Customer Service-related capacity
• Intermediate computer skills
• Proficient with MS Office Applications
• WMS functions
• English reading, writing, and verbal skills
• Business writing proficiency
• Intermediate mathematical skills to verify product quantities, count inventory, and perform related duties
• Strong attention to detail and accuracy
• Ability to perform duties with minimal supervision or guidance
• Ability to multi-task
• Effective communication skills
• Ability to adapt to change and thrive in a stimulating, fast-paced work environment
• Ability to work in a warehouse environment with dust, loud noise, and temperature changes
• Preferred: 1 year customer invoicing experience
• Preferred: 2–3 years customer service experience
• Preferred: 3–5 years manufacturing or distribution/logistics experience
• Preferred: 3–5 years basic math computations experience
• Must be willing to work overtime as dictated by business, whether mandatory or voluntary

Core Competencies

Demonstrates strong customer service skills with a focus on accurate data entry, order processing, and effective communication. Proficient in managing shipping and receiving activities while maintaining attention to detail and compliance with company policies.

Highest-signal resume keywords

• Customer Service Experience
• Data Entry Accuracy
• WMS Functions
• MS Office Proficiency
• Attention to Detail

Hard Skills

• Data Entry
• Order Processing
• Inventory Management
• Mathematical Skills
• Shipping and Receiving
• Customer Invoicing
• Forklift Operation
• Report Generation
• Order Verification
• Documentation Maintenance

Soft Skills

• Effective Communication
• Attention to Detail
• Ability to Multi-task
• Adaptability
• Team Mentoring

Industry Keywords

• Customer Service
• Logistics
• Distribution
• Manufacturing
• Warehouse Operations

Tools & Technologies

• WMS
• MS Office Applications