Team Leader: Customer Service & Retail Operations

Whole Foods Market; Berkeley (CA); On-site; USD 31,000 - 50,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Financial wellness

Job summary

Whole Foods Market in Berkeley, CA seeks a Team Member to support daily operations, assist Team Leader, and ensure excellent customer service. You will help manage cash, expenses, buying and merchandising while promoting health and safety standards.

The role emphasizes leadership development, teamwork, and adherence to store SOPs. Must be able to work flexible hours including nights and weekends. Benefits and advancement opportunities are available.

Qualifications

• Customer service excellence and positive attitude.
• Demonstrated leadership and ability to coach others.
• Strong communication with customers and team members.
• Deep knowledge of products and store categories.
• Experience training and mentoring team members.

Responsibilities

• Models and delivers outstanding customer service.
• Sets and achieves the highest standards of retail execution.
• Works with Team Leader to achieve cost, margin, expense and labor targets.
• Follows through on all customer questions and requests; resolves concerns as needed.
• Works with Team Leader to resolve team concerns or issues.
• Evaluates and documents Team Member work performance.
• Functions as point person and departmental person in charge in absence of Team Leader.
• Consistently communicates and models WFM vision and goals.
• Sets and achieves the highest standards of retail execution.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
• Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.
• Provides timely, thorough, and thoughtful performance evaluations.
• Consistently communicates and models WFM vision and goals.

Skills

Customer service

Leadership

Communication

Product knowledge

Team training

Inventory management

Regulatory compliance

Financial analysis

Decision making

Office software

Job description

Whole Foods Market in Berkeley, CA seeks a Team Member to support daily operations, assist Team Leader, and ensure excellent customer service. You will help manage cash, expenses, buying and merchandising while promoting health and safety standards.

The role emphasizes leadership development, teamwork, and adherence to store SOPs. Must be able to work flexible hours including nights and weekends. Benefits and advancement opportunities are available.