Store Support Team Lead: Elevate Service & Ops

Whole Foods Market IP. L.P.; Medford (MA); On-site; USD 33,000 - 59,000; Full time

Benefits offered by this job

Store discount

Paid time off

Financial wellness

Health & wellness programs

Access to Team Member perks

Job summary

Whole Foods Market in Medford, MA seeks an experienced leader to oversee the Store Support team and daily operations. You will drive customer service excellence, merchandising, and labor controls while ensuring compliance with safety regulations and company SOPs.

You will hire, develop, and coach team members, foster cross-department collaboration, and uphold Whole Foods Market core values in a fast-paced retail environment.

Qualifications

• Retail leadership experience with a focus on store operations.
• Proven ability to hire, develop, and coach team members.
• Knowledge of food safety and regulatory requirements.

Responsibilities

• Lead Store Support team and supervise store operations.
• Set expectations for retail execution and minimize turnover.
• Make hiring and separation decisions with Store Leadership.
• Respond to customer questions and maintain safety standards.
• Foster relationships with departments and vendors.
• Communicate objectives clearly to team members.
• Ensure compliance with regulatory rules and company SOPs.
• Provide timely performance evaluations and model company values.

Skills

Customer service

Team leadership

Retail operations

Merchandising

Inventory management

Regulatory compliance

Communication

Microsoft Office

Tools

Email

Office applications

Job description

Whole Foods Market in Medford, MA seeks an experienced leader to oversee the Store Support team and daily operations. You will drive customer service excellence, merchandising, and labor controls while ensuring compliance with safety regulations and company SOPs.

You will hire, develop, and coach team members, foster cross-department collaboration, and uphold Whole Foods Market core values in a fast-paced retail environment.