Customer Service Team Lead - On Site

American Medical Technology Inc.; Brecksville (OH); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Insurance: medical, dental, and vision

401k with company match

Paid Time Off (PTO)

Tuition Reimbursement

Employee Referral Bonus Program

Job summary

A medical technology firm in Brecksville is seeking a Customer Service Supervisor to manage and train a team of representatives. This role involves overseeing customer service activities, ensuring top-notch support for clients, and managing escalated issues. The ideal candidate will have 3-5 years of customer service experience, with at least 1-2 years in a leadership position. Strong communication skills and proficiency in software tools are essential. The position is fully on-site and offers benefits including medical insurance and a 401k plan.

Qualifications

• Minimum of 3 - 5 years of experience in customer service.
• At least 1-2 years in a leadership or supervisory role.
• Ability to analyze data and prepare reports.

Responsibilities

• Manage and train customer service representatives.
• Oversee daily customer service activity.
• Handle escalated customer issues with professionalism.

Skills

Customer service skills

Team leadership

Problem-solving

Communication

Organizational skills

Education

Associate’s degree or higher

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office Suite

Customer service software

CRM systems

Job description

A medical technology firm in Brecksville is seeking a Customer Service Supervisor to manage and train a team of representatives. This role involves overseeing customer service activities, ensuring top-notch support for clients, and managing escalated issues. The ideal candidate will have 3-5 years of customer service experience, with at least 1-2 years in a leadership position. Strong communication skills and proficiency in software tools are essential. The position is fully on-site and offers benefits including medical insurance and a 401k plan.