Technical Customer Care Team Lead — SLA & Escalations

Change.org, PBC; Minneapolis (MN); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Competitive health plans

Paid time-off

401K retirement program with company match

Job summary

A technology company for healthcare seeks a Supervisor, Technical Customer Care to lead and develop a technical support team. In this role, you will manage daily operations, ensure high performance, and foster team growth. The ideal candidate has over 3 years of experience in technical customer care. This on-site position is based in Bloomington, MN, requiring 5 days per week attendance. A competitive salary between $75,000-$80,000, along with comprehensive benefits, is offered.

Qualifications

• 3+ years of experience in managing a technical customer care team.
• Excellent customer service and communication skills.
• Strong organizational skills and ability to manage priorities.
• Leadership abilities to lead and motivate a team.

Responsibilities

• Lead, coach, and develop Technical Customer Care staff.
• Own day-to-day operational health of Technical Customer Care.
• Serve as primary escalation owner for complex customer issues.
• Monitor and report on operational performance metrics.

Skills

Customer service

Communication skills

Organizational skills

Technical skills

Leadership

Education

3+ years of experience in managing a technical customer care team

Tools

Salesforce

Job description

A technology company for healthcare seeks a Supervisor, Technical Customer Care to lead and develop a technical support team. In this role, you will manage daily operations, ensure high performance, and foster team growth. The ideal candidate has over 3 years of experience in technical customer care. This on-site position is based in Bloomington, MN, requiring 5 days per week attendance. A competitive salary between $75,000-$80,000, along with comprehensive benefits, is offered.