Customer Service Supervisor — Lead CS Team On-Site

Applied Medical Technology, Inc. (AMT); Brecksville (OH); On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with 100% match

Paid Time Off (PTO)

Family-oriented environment

Discretionary annual raises

On-site vending and gym

Employee appreciation events

Tuition reimbursement

Referral bonuses

Employee assistance programs

Job summary

An established industry player in medical equipment manufacturing is seeking a Customer Service Supervisor to lead a dedicated team. This exciting role involves training and supporting customer service representatives, ensuring exceptional service delivery, and managing daily operations. The ideal candidate will possess strong communication skills and a knack for problem-solving. With a focus on team collaboration and customer satisfaction, this position offers a unique opportunity to contribute to a family-oriented environment while enjoying competitive benefits and growth potential. Join a company that values its employees and fosters a supportive workplace culture.

Qualifications

• Previous customer service experience required.
• Proficient with Microsoft Suite: Outlook, Excel, PowerPoint, Word.

Responsibilities

• Manage and train customer service reps.
• Oversee daily CS activities: Phone calls, order entry, invoicing.
• Gather feedback from customers regarding product and service performance.

Skills

Customer Service Management

Communication Skills

Problem Solving

Microsoft Office Suite

Mathematical Calculations

Education

Associate's Degree

Bachelor's Degree

Tools

Microsoft Dynamics

ERP Systems

Job description

An established industry player in medical equipment manufacturing is seeking a Customer Service Supervisor to lead a dedicated team. This exciting role involves training and supporting customer service representatives, ensuring exceptional service delivery, and managing daily operations. The ideal candidate will possess strong communication skills and a knack for problem-solving. With a focus on team collaboration and customer satisfaction, this position offers a unique opportunity to contribute to a family-oriented environment while enjoying competitive benefits and growth potential. Join a company that values its employees and fosters a supportive workplace culture.