On-Site Customer Service Team Lead

Mass Markets; Garden City Beach (SC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Career Growth Opportunities

Paid Training

Job summary

A leading BPO company in Garden City Beach is seeking a Customer Service Supervisor I to lead a team of inbound customer service agents. This full-time on-site position requires at least 3 years of call center experience and strong leadership skills. The role involves coaching team members, monitoring performance metrics, and ensuring quality service delivery. Join us to support the growth and success of our clients.

Qualifications

• Minimum of 3 years of call center experience or 1 year in a supervisory role.
• Strong communication, leadership, and interpersonal skills.
• Experience with call center metrics and performance reviews.

Responsibilities

• Supervise and support a team of 15-25 front-line agents handling inbound calls.
• Coach team members on customer service best practices.
• Monitor KPIs and drive productivity and customer satisfaction.

Skills

Leadership

Communication

Interpersonal skills

Conflict management

Education

Associate’s degree or equivalent combination of education and experience

Tools

Microsoft Office

Call center tools

Job description

A leading BPO company in Garden City Beach is seeking a Customer Service Supervisor I to lead a team of inbound customer service agents. This full-time on-site position requires at least 3 years of call center experience and strong leadership skills. The role involves coaching team members, monitoring performance metrics, and ensuring quality service delivery. Join us to support the growth and success of our clients.