Global Field Service Lead & Customer Training

The International; Solon (OH); Presencial; USD 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Match

ESOP

Descripción de la vacante

Pile Dynamics, Inc. in Cleveland (Solon), OH, is seeking a Field Service Supervisor to lead a team of field service technicians, coordinate schedules, and ensure high customer support and quality.

This salaried role requires 3+ years in field service, 1–2+ years in supervision, strong mechanical and electronics knowledge, OSHA-10, and experience with Freshdesk CRM. Travel domestically and internationally is expected.

Formación

• 3+ years of field service, technical support, or related experience.
• 1–2+ years of leadership or supervisory experience (or demonstrated team leadership).
• Experience with CRM/ticketing systems (Freshdesk).
• OSHA 10 certification or willingness to obtain.

Responsabilidades

• Supervise, coach, and develop Field Service Technicians to ensure high performance and engagement.
• Manage employee scheduling, workload balancing, and time-off requests.
• Plan, prioritize, and assign daily/weekly field service activities including rentals, repairs, and field assignments.
• Respond to customer inquiries via Freshdesk, phone, and email with professionalism and urgency.
• Review and approve technician expense reports and service documentation.
• Monitor service workload and adjust resources to meet deadlines and customer expectations.
• Deliver training, demonstrations, and field-test results to customers.

Conocimientos

Leadership

Customer service

Communication

Problem solving

Educación

High School Diploma or GED

Associate’s or Bachelor’s degree in Engineering/Construction Technology or related field (optional)

Herramientas

Freshdesk CRM

Descripción del empleo

Pile Dynamics, Inc. in Cleveland (Solon), OH, is seeking a Field Service Supervisor to lead a team of field service technicians, coordinate schedules, and ensure high customer support and quality.

This salaried role requires 3+ years in field service, 1–2+ years in supervision, strong mechanical and electronics knowledge, OSHA-10, and experience with Freshdesk CRM. Travel domestically and internationally is expected.