Customer Service Team Lead — On-Site Growth & Perks

AirClean Systems, Inc.; Brecksville (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Major medical, dental, and vision

401k with company match

PTO and holidays

On-site gym

Annual employee picnic

Tuition reimbursement

Employee referral program

Employee assistance program

Job summary

AMT, located on-site in Brecksville, Ohio, seeks a Customer Service Supervisor to oversee and mentor the CS team, manage daily activities including orders and invoicing, and drive service excellence. The role emphasizes coaching, cross-functional collaboration, and data-driven reporting.

You will supervise team performance, ensure policies are followed, and partner with finance and other departments to resolve issues and improve processes.

Qualifications

• Associate’s degree or higher is required; Bachelor’s in business or related field preferred.
• 3–5 years in customer service with 1–2 years in a leadership role.
• Proven coaching, motivation and team leadership abilities.
• Proficient with CRM software, ERP systems, and MS Office.
• Strong written and verbal communication; data analysis and reporting skills.

Responsibilities

• Supervise, train and support all customer service representatives.
• Oversee daily CS activity: phone calls, order entry, invoicing, emails.
• Troubleshoot with customers via phone and email.
• Prepare and present reports on team performance and service trends.
• Collaborate with other departments to resolve complex issues and improve processes.

Skills

Coaching & leadership

Customer service excellence

CRM software

Microsoft Office

Data analysis

Communication skills

Education

Associate degree or higher

Bachelor’s degree (preferred)

Tools

Microsoft Dynamics

ERP system

Job description

AMT, located on-site in Brecksville, Ohio, seeks a Customer Service Supervisor to oversee and mentor the CS team, manage daily activities including orders and invoicing, and drive service excellence. The role emphasizes coaching, cross-functional collaboration, and data-driven reporting.

You will supervise team performance, ensure policies are followed, and partner with finance and other departments to resolve issues and improve processes.