Customer Service Supervisor: Lead High‑Impact Support Team

Inno Supps; Henderson (NV); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Career growth opportunities

Free supplements

Wellness perks like in-office massages

50% discount on all products

Job summary

A wellness company based in Nevada is seeking a dynamic Customer Service Specialist to lead a team and streamline operations. This full-time role requires 2+ years of leadership experience, strong communication skills, and proficiency in customer service tools. You will enhance customer experiences, resolve escalations, and manage team performance. The ideal candidate has a passion for health and wellness and thrives in a fast-paced environment. Competitive pay and wellness perks available.

Qualifications

• 2+ years in a customer service leadership role, preferably in e-commerce.
• Experience leading remote teams effectively.
• Proficient in customer service management tools and platforms.

Responsibilities

• Supervise and mentor a remote team to enhance performance.
• Ensure service level agreements and quality benchmarks are met.
• Resolve customer escalations with ownership and empathy.

Skills

Coaching and team development

Conflict resolution expertise

Strong communication skills

Detail-oriented

Data-driven

Tools

Gorgias

Zendesk

Shopify

Recharge

WMS

Job description

A wellness company based in Nevada is seeking a dynamic Customer Service Specialist to lead a team and streamline operations. This full-time role requires 2+ years of leadership experience, strong communication skills, and proficiency in customer service tools. You will enhance customer experiences, resolve escalations, and manage team performance. The ideal candidate has a passion for health and wellness and thrives in a fast-paced environment. Competitive pay and wellness perks available.