Customer Service Supervisor: Lead High‑Impact Support Team

Inno Supps; Henderson (NV); Vor Ort; USD 50.000 - 70.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Career growth opportunities

Free supplements

Wellness perks like in-office massages

50% discount on all products

Zusammenfassung

A wellness company based in Nevada is seeking a dynamic Customer Service Specialist to lead a team and streamline operations. This full-time role requires 2+ years of leadership experience, strong communication skills, and proficiency in customer service tools. You will enhance customer experiences, resolve escalations, and manage team performance. The ideal candidate has a passion for health and wellness and thrives in a fast-paced environment. Competitive pay and wellness perks available.

Qualifikationen

• 2+ years in a customer service leadership role, preferably in e-commerce.
• Experience leading remote teams effectively.
• Proficient in customer service management tools and platforms.

Aufgaben

• Supervise and mentor a remote team to enhance performance.
• Ensure service level agreements and quality benchmarks are met.
• Resolve customer escalations with ownership and empathy.

Kenntnisse

Coaching and team development

Conflict resolution expertise

Strong communication skills

Detail-oriented

Data-driven

Tools

Gorgias

Zendesk

Shopify

Recharge

WMS

Jobbeschreibung

A wellness company based in Nevada is seeking a dynamic Customer Service Specialist to lead a team and streamline operations. This full-time role requires 2+ years of leadership experience, strong communication skills, and proficiency in customer service tools. You will enhance customer experiences, resolve escalations, and manage team performance. The ideal candidate has a passion for health and wellness and thrives in a fast-paced environment. Competitive pay and wellness perks available.