Customer Service Team Lead — Growth & Benefits

Uline; Kenosha (WI); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Bonus programs

Paid time off

Tuition assistance

Job summary

Uline is seeking a Customer Service Team Lead to coach and empower representatives, ensuring fast, friendly and customer-focused service at our Kenosha location. The role emphasizes training, quality reviews, and process improvements to boost satisfaction and efficiency.

With 3+ years in customer service and 2+ years in a leadership role preferred, you’ll drive performance, manage escalations, and contribute to ongoing growth at a trusted, on-site facility.

Qualifications

• High School diploma or equivalent required; Bachelor's degree preferred.
• 3+ years of customer service experience.
• 2+ years of leadership/supervisory experience preferred.

Responsibilities

• Coach and develop Customer Service Representatives in product knowledge, policies, procedures and performance metrics.
• Review phone, email and other customer interactions to evaluate quality and provide coaching.
• Provide feedback to management on process improvements to improve efficiency and satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates and training.
• Handle escalated customer issues and provide weekly support for customer interactions.

Skills

Communication skills

Education

Bachelor's degree

Job description

Uline is seeking a Customer Service Team Lead to coach and empower representatives, ensuring fast, friendly and customer-focused service at our Kenosha location. The role emphasizes training, quality reviews, and process improvements to boost satisfaction and efficiency.

With 3+ years in customer service and 2+ years in a leadership role preferred, you’ll drive performance, manage escalations, and contribute to ongoing growth at a trusted, on-site facility.