Bilingual Customer Service Team Lead — On-site Growth

Uline; Waukegan (IL); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match

Bonus programs

Paid holidays

Paid time off

Tuition assistance

Job summary

Uline in Kenosha, WI is seeking a Bilingual Customer Service Team Lead to coach and empower representatives. You will ensure high-quality, fast, and friendly service while guiding the team through product knowledge, policies, and procedures.

This on-site role requires leadership, strong communication, and hands-on coaching with English/Spanish fluency. You will review interactions, provide feedback, and drive continuous improvement to deliver exceptional customer experiences.

Qualifications

• High School diploma is required; Bachelor’s degree preferred.
• 3+ years of customer service experience.
• 2+ years in a leadership/supervisory role preferred.
• Effective communication skills.
• Bilingual (English/Spanish) - Fluent in both verbal and written forms.

Responsibilities

• Coach and develop Bilingual Customer Service Representatives in product knowledge, policies, and procedures as well as performance metrics.
• Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
• Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
• Handle escalated customer issues and provide weekly support for customer interactions.

Skills

Bilingual English/Spanish

Leadership

Customer service

Communication

Education

High School diploma

Bachelor’s degree preferred

Job description

Uline in Kenosha, WI is seeking a Bilingual Customer Service Team Lead to coach and empower representatives. You will ensure high-quality, fast, and friendly service while guiding the team through product knowledge, policies, and procedures.

This on-site role requires leadership, strong communication, and hands-on coaching with English/Spanish fluency. You will review interactions, provide feedback, and drive continuous improvement to deliver exceptional customer experiences.