Customer Service Team Lead: Grow Talent, Elevate Service

Uline; Racine (WI); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Complete health insurance coverage

401(k) with 6% employer match

Paid holidays and generous PTO

Tuition Assistance Program

Job summary

Kenosha, WI – Uline is hiring a Customer Service Team Lead to train and empower representatives to deliver fast, friendly, customer-focused service. This on-site role develops staff, analyzes interactions, and drives improvements in policy and procedures to boost satisfaction and efficiency.

The position emphasizes coaching, performance reviews, and leadership in a dynamic, best-in-class facility with comprehensive benefits and growth potential.

Qualifications

• High School diploma or equivalent required.
• Bachelor’s degree preferred.
• 3+ years of customer service experience.
• 2+ years in a leadership/supervisory role preferred.

Responsibilities

• Coach and develop Customer Service Representatives in product knowledge, policies and procedures and performance metrics.
• Review phone, email and other interactions to evaluate quality and provide coaching and performance reviews.
• Provide feedback to management on processes improvements that increase efficiency and satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates and training.
• Handle escalated customer issues and provide weekly support for customer interactions.

Skills

Customer service

Leadership

Communication skills

Coaching

Training

Education

High school diploma

Bachelor's degree

Job description

Kenosha, WI – Uline is hiring a Customer Service Team Lead to train and empower representatives to deliver fast, friendly, customer-focused service. This on-site role develops staff, analyzes interactions, and drives improvements in policy and procedures to boost satisfaction and efficiency.

The position emphasizes coaching, performance reviews, and leadership in a dynamic, best-in-class facility with comprehensive benefits and growth potential.