Customer Service Dept Manager — Lead High-Impact Team

Uline; Pleasant Prairie (WI); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% match

Bonus programs

Paid holidays

Tuition assistance

Job summary

Uline, a family-owned leader in shipping and packaging, seeks a Customer Service Department Manager in Kenosha, WI. You will empower teams to deliver exceptional customer experiences and lead multiple service departments on-site.

With a Bachelor’s degree and 3+ years of management in customer service, you’ll coach team leads, analyze performance data, and drive continuous improvements while maintaining a culture of speed, accuracy, and care.

Qualifications

• Bachelor’s degree required.
• 3+ years in customer service management.
• Proven coaching and staff development skills.

Responsibilities

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Skills

Customer service management

Coaching and development

Team leadership

Education

Bachelor’s degree

Job description

Uline, a family-owned leader in shipping and packaging, seeks a Customer Service Department Manager in Kenosha, WI. You will empower teams to deliver exceptional customer experiences and lead multiple service departments on-site.

With a Bachelor’s degree and 3+ years of management in customer service, you’ll coach team leads, analyze performance data, and drive continuous improvements while maintaining a culture of speed, accuracy, and care.