Customer Service Dept Manager — Lead a High-Impact Team

Uline; Gurnee (IL); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Complete health insurance coverage

401(k) with 6% employer match that is

Multiple bonus programs.

Paid holidays and generous paid time <

Job summary

Uline is seeking a Customer Service Department Manager in Kenosha, WI to empower teams to deliver an exceptional customer experience. The role involves training Team Leads, overseeing daily operations of multiple Customer Service departments, and driving process improvements to boost efficiency and service levels.

Minimum requirements include a Bachelor's degree and 3+ years in customer service management, with a track record of coaching high-performing teams.

Qualifications

• Bachelor’s degree required.
• 3+ years of customer service management experience.
• Proven ability to coach and develop a high-performing team.

Responsibilities

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Skills

Coaching

Team leadership

Customer service management

Education

Bachelor's degree

Job description

Uline is seeking a Customer Service Department Manager in Kenosha, WI to empower teams to deliver an exceptional customer experience. The role involves training Team Leads, overseeing daily operations of multiple Customer Service departments, and driving process improvements to boost efficiency and service levels.

Minimum requirements include a Bachelor's degree and 3+ years in customer service management, with a track record of coaching high-performing teams.