Customer Service Department Leader | Build & Elevate Teams

Uline; Racine (WI); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Bonuses

Paid holidays

Tuition assistance

Job summary

Uline, a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials, is hiring a Customer Service Department Manager in Kenosha, WI. You will empower teams to deliver exceptional customer experiences and lead multiple customer service departments on site.

Requirements include a Bachelor’s degree and 3+ years of customer service management, plus the ability to coach and develop a high-performing team.

Qualifications

• Bachelor’s degree required.
• 3+ years of customer service management experience.
• Demonstrated ability to coach and develop a high-performing team.

Responsibilities

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Skills

Team leadership

Coaching

Customer service management

Performance analysis

Education

Bachelor’s degree

Job description

Uline, a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials, is hiring a Customer Service Department Manager in Kenosha, WI. You will empower teams to deliver exceptional customer experiences and lead multiple customer service departments on site.

Requirements include a Bachelor’s degree and 3+ years of customer service management, plus the ability to coach and develop a high-performing team.