Customer Service Leader: Build Elite Teams

Uline; Kenosha (WI); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid holidays

Generous paid time off

Tuition Assistance Program

Job summary

Uline in Kenosha, WI is seeking a Customer Service Department Manager to empower teams to deliver the exceptional experience our customers love. You will train Team Leads, oversee daily operations across departments, and drive process improvements to boost efficiency and customer satisfaction.

Required: Bachelor’s degree and 3+ years of customer service management experience with a proven ability to coach and develop a high‑performing team.

Qualifications

• Bachelor’s degree required.
• 3+ years of customer service management experience required.
• Demonstrated ability to coach and develop a high-performing team.

Responsibilities

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Skills

Team leadership

Coaching

Customer service management

Education

Bachelor’s degree

Job description

Uline in Kenosha, WI is seeking a Customer Service Department Manager to empower teams to deliver the exceptional experience our customers love. You will train Team Leads, oversee daily operations across departments, and drive process improvements to boost efficiency and customer satisfaction.

Required: Bachelor’s degree and 3+ years of customer service management experience with a proven ability to coach and develop a high‑performing team.